Administrative Asst III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Administrative Asst III Job Title: Administrative Asst III Agency: Health & Human Services Comm Department: Professional Review Posting Number: 12439 Closing Date: 01/14/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Group: TEXAS-A-13 Salary Range: $3,349.81 - $3,349.81 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS Performs advanced administrative support and technical program assistance at the direction of the unit managers. Responsible for the management and assignment of applications. Performs database management and entry. Performs telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail and faxes and distributes or emails to appropriate staff. Coordinates meetings and scheduling on behalf of the unit manager. The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with. Essential Job Functions (EJF): EJF 1: Administrative Tasks: Provides administrative support to the unit manager. Processing mail and faxes. Preparing correspondence. Coordinating and scheduling meetings. EJF 2: Application Assignment: Responsible for the management and assignment of applications. This includes, but is not limited to, assigning applications to specialists, reviewing applications with payment pending for accuracy, and ensuring workflow of applications. EJF 3: Database Management: Ensures critical information into various systems to facility licensure. Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP). EJF 4: Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants, their representatives, and the general public. Provides oral and written customer service, answers program rule and policy questions, and provides information relative to the licensure and processing. EJF 5: Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. Knowledge Skills Abilities: Current Regulatory Experience. Knowledge of assisted living, intermediate care and prescribed pediatric extended care center licensure rules and regulations preferred. Knowledge of local, state, and federal laws and practices related to the regulatory program area. Experience with TULIP, ASPEN, and other internal databases is preferred; experience with Microsoft office products; skill in communicating effectively, verbally, and in writing, with all levels of staff, as well as the ability to establish and maintain effective working relationships. Ability to analyze and operationalize information into policies and procedures as needed and ability to develop, evaluate, and conduct research. Experience gathering statistics, analyzing information and indentifying trends. Registration or Licensure Requirements: None Registration or Licensure Requirements: None Initial Screening Criteria: Graduation from a two-year college or equivalent is generally preferred. Experience and education may be substituted for one another on a year-for-year basis. Experience developing/interpreting policies, rules, or standards required. Experience in providing detailed written information to individuals or entities and experience in working in or with teams; Experience in providing training and technical assistance to individuals. Experience in customer service via call center. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. Apply tot his job