American Red Cross Donor Experience Specialist, Fundraising (Work from Home) in Charleston, West Virginia

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW: The American Red Cross is currently seeking a Donor Experience Specialist to join our Fundraising Donor Care team. This position is a work from home, full-time role that can be located anywhere in the United States. You must be able to work in Eastern Standard Time from 8:30 am – 5:30 pm EST. We are looking for a dedicated Donor Experience Specialist to join the Fundraising Donor Care team and support the department in several capacities. WHERE YOUR CAREER IS A FORCE GOOD: Complete monthly QA process for Donor Care Representatives and external call center partners, which includes monitoring and scoring of donor calls and cases. Assist with coaching and feedback in support of the professional development process for Donor Care agents. Responsible for updating and maintaining Donor Care’s Standard Operating Procedures documents on a consistent basis. Create, maintain, and analyze a comprehensive set of standardized and specialized reports within Salesforce and other systems. Liaising between Donor Care and other departments to resolve escalated donor concerns. At times of heavy call/case volume, will assist the Donor Care team with answering calls and completing cases. Other related duties as assigned. The salary range for this position is: $ $50,700 – 67,600. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location. WHAT YOU NEED TO SUCCEED: Education: Bachelor’s degree required. Experience: Experience: Minimum 3 years of related experience or equivalent combination of… For full info follow application link. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply tot his job