Associate, Technical Support
BlackRock is a leading investment management firm committed to helping people achieve financial well-being. They are seeking an Associate for Technical Support to provide 24x7 support to C-level executives and their assistants, handling a variety of end-user hardware and software issues. Responsibilities Respond to user inquiries, email, or phone-generated support calls Escalate high-impact problems while maintaining responsibility Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment Understand and support in-house applications Provide tech solutions and guidance to users at all levels Build and install hardware in accordance with the lifecycle program Manage inventory and assets Assist with any other IT support elements when required Assist with project delivery tasks as needed Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service Participate in disaster recovery planning and testing Write technical support documentation and share knowledge with the team Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams Experience with aircraft and aviation hangar support is a plus Skills Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment Understand and support in-house applications Provide tech solutions and guidance to users at all levels Build and install hardware in accordance with the lifecycle program Manage inventory and assets Assist with any other IT support elements when required Assist with project delivery tasks as needed Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service Participate in disaster recovery planning and testing Write technical support documentation and share knowledge with the team Occasional travel may be required, including travel support and high-risk travel Must be comfortable with being on call and providing weekend support Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector Experience with Event support and sophisticated home networks Experience with Proactive support, including tools such as Splunk and Control Up Experience with supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers Experience with Satellite communications, Star Link, and burner devices Experience with aircraft and aviation hangar support is a plus Benefits An annual discretionary bonus Healthcare Leave benefits Retirement benefits A strong retirement plan Tuition reimbursement Support for working parents Flexible Time Off (FTO) Company Overview BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors. It was founded in 1988, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship BlackRock has a track record of offering H1B sponsorships, with 18 in 2025, 34 in 2024, 8 in 2023, 37 in 2022, 31 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.