Behavioral Health Call Center Specialist (Remote)
About the position Responsibilities • Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness • Answers and Coordinates phone calls • Triage • Appropriately Recording Telephone encounters via EHR system • Obtain Medical release as needed for patient requested forms • Schedule and confirm appointments for patients • Verify insurances • Collect co-pays or fees for service • Completing Prior Authorization and Override forms for medication approval if nurse is unavailable or assistance needed • Complete knowledge of EHR including updating pharmacy information for patients • Faxing info from EHR • Obtain and Scan required documents into EHR • Complete knowledge of registering patients • Update patient information • Respond appropriately to agitated or disgruntled patients • Review schedules daily to ensure accuracy and fill appointment opportunities • Learn the aspects of compliance in the company by completing all mandatory compliance training • The ability to maintain friendly, cordial relations with all employees • The ability to build and maintain friendly, cordial relations with patients • The ability to build and maintain friendly, cordial relations with pharmacies, referral sources and members of the professional community • The ability to maintain a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with patients, co-workers, and managers • The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands • Ability to comply with Company standards of operations • The ability to promote and maintain a respectful culture of employee, employer and business confidentiality Requirements • High School Diploma or GED • Healthcare experience in Medical or Behavioral Health • At least 2 years of experience in call center, front desk, or as clinic coordinator in an outpatient setting • Experience in behavioral health setting preferred • Electronic appointment scheduling experience preferred • Strong customer service experience • Excellent Verbal communication skills • Proven ability to Multi-Task • Problem Solving and critical thinking skills a plus Nice-to-haves • CNA licensed preferred Apply tot his job Apply tot his job