Bilingual Customer Support Agent Spanish and English
About the position As a Bilingual Customer Service Representative - Spanish-English at TTEC, you will play a crucial role in enhancing customer experiences by resolving escalated or complex calls. This remote position in New York State emphasizes compassion and effective communication, ensuring customers receive exceptional service. You will be part of a supportive and inclusive culture that values professional development and community engagement. Responsibilities • Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues • Resolve escalated or complex calls from customers • Consult on products with compassion • Ensure a positive customer experience Requirements • At least 1 year of customer service experience • High school diploma or equivalent • Great written and verbal communication skills in Spanish-English • Recognize, apply and explain product or service knowledge • Computer experience • High speed internet connection (>25mbps) Nice-to-haves • Experience in a remote work environment • Familiarity with customer service software Benefits • Base wage starting at $19.92 plus performance bonus opportunities • PTO • Tuition reimbursement • Health and wellness incentives Apply tot his job