Business Account Specialist
About the position You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service. Prospect for new customers while partnering with the sales team to close opportunities. Support account strategy with sales. Support "success plans' with customers. New and existing customer contract implementation, migration, and onboarding support. Drive and train online self-service, My Business, adoption of features and users to SLED customers. Resolve customer problems and recommend solutions. Report out on and identify opportunities to increase in person customer interactions for the Sales Reps. Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc. Help support and prioritize service requests based on their impact on customer success. Submit credits for review, ensures customer communication and application. Submit and follow up on internal department, Get Support, requests. Process feature and order transactions as well as supporting the renewal process. Collaborate with sales to identify upsell, cross-sell and migration opportunities. Responsibilities • Prospect for new customers while partnering with the sales team to close opportunities. • Support account strategy with sales. • Support "success plans' with customers. • New and existing customer contract implementation, migration, and onboarding support. • Drive and train online self-service, My Business, adoption of features and users to SLED customers. • Resolve customer problems and recommend solutions. • Report out on and identify opportunities to increase in person customer interactions for the Sales Reps. • Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc. • Help support and prioritize service requests based on their impact on customer success. • Submit credits for review, ensures customer communication and application. • Submit and follow up on internal department, Get Support, requests. • Process feature and order transactions as well as supporting the renewal process. • Collaborate with sales to identify upsell, cross-sell and migration opportunities. Requirements • Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience. • A valid driver’s license. • Eligibility to pass Motor Vehicle Record check. Nice-to-haves • A degree. • Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives. • Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time. • Experience prospecting, selling, sales support, and problem resolution for business accounts. • Experience in hunting for new business and partnering with the sales team to close the sale. • Have experience finding ways to grow the business with existing customers. • Familiarity with crafting programs with products that will wow our customers. • Experience in supporting the resolution of customer problems and recommending solutions. • Managed sales tracking and managed making appointments for a sales team. Benefits • Best in class medical, dental and vision • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both. • Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. • Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives • Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days) • 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off) • Up to $8k per year in tuition assistance • Expand your knowledge through various industry certifications through Verizon’s Get Certified program • Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more. • From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically Apply tot his job