Business Development Representative

JAN-PRO Puget Sound is seeking a highly motivated and dynamic Business Development & Operations Coordinator to join their team. This dual-role position involves identifying and securing new business accounts while coordinating the day-to-day operations of existing accounts. The successful candidate will drive growth, ensure customer satisfaction, and maintain high service standards for commercial clients. Responsibilities Identify and target potential clients within the designated market area Prospect, generate leads, and cold call businesses to introduce services and establish relationships Present and sell janitorial and facility management solutions tailored to client needs Develop and implement sales strategies to meet revenue and growth targets Negotiate contracts and pricing agreements with prospective clients Maintain and update CRM systems to track leads, opportunities, and account status Oversee the day-to-day operations of new and existing janitorial accounts Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners Monitor and assess the quality of services provided, conducting regular site visits, and brand-standard audits Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards Manage special services and contract renewals for assigned accounts Provide exceptional customer service by being responsive, professional, and proactive in communication Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded Collect customer feedback and implement improvements to enhance service delivery and client retention Stay informed about industry trends, competition, and market conditions Analyze customer needs and adapt service offerings to meet changing demands Prepare and present regular reports on business development activities, account status, and operational performance Skills Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry Strong track record of meeting or exceeding sales targets and managing client relationships Excellent communication, negotiation, and interpersonal skills Strong organizational and time management abilities Ability to manage multiple projects and accounts simultaneously Proficient in CRM software, Microsoft Office Suite, and general computer literacy Problem-solving and decision-making skills A high school diploma is required Valid driver's license and reliable transportation (if travel within the market area is required) Ability to work independently and as part of a team Strong attention to detail and commitment to maintaining high-quality standards Previous experience in operations or service delivery management is highly preferred A degree in business, management, or a related field is preferred Benefits Health, dental, and vision insurance Paid time off and holidays. Opportunities for professional growth and career advancement. Company vehicle or vehicle allowance Credit card for sales and marketing activities in your market 401(k) 401(k) matching Company Overview JAN-PRO Franchising International, Inc. It was founded in 1991, and is headquartered in Colorado Springs, Colorado, USA, with a workforce of 2-10 employees. Its website is