Business Insurance Agent - Intermediate

USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Business Insurance Agent - Intermediate will advise business owners on insurance and risk management, utilizing a comprehensive suite of Commercial Insurance Products to meet the unique needs of members and non-members. Responsibilities Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination) Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Skills High School Diploma or General Equivalency Diploma 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured Experience with Agency Management Systems and/or Salesforce Experience working in a Commercial Lines multiple carrier environment Experience writing Commercial lines in multiple states Experience working in a call center environment Active P&C General Lines License for home state Benefits Comprehensive medical, dental and vision plans 401(k) Pension Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays plus 16 paid volunteer hours Various wellness programs Career path planning and continuing education Company Overview USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is