Call Center - Healthcare Patient Advocate
Description • Performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. (8-10 calls/hour) • Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. • Creates patient activities as a reminder for the following tasks including but not limited to follow-options and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. • Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers. • Works collaboratively on disease-focused teams to provide best-in-class customer service. • Connects patients with pharmacists for counseling and clinical inquiries as required. • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. • Escalates calls to clinicians, insurance verification teams, specialized teams as required. Additional Skills & Qualifications Fully Remote with restrictions - roles will be remote with restrictions meaning you will need to live near 1 of the 4 locations: Orlando, FL, Canton, MI, Frisco, TX, and near Pittsburgh, PA (must live within 40 minutes of these locations) Must Haves: - Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, After Call Work (ACW), etc. (no receptionists and others who dont have experience solutioning on calls etc.) - Previous experience working from home - Team Members must have and maintain Broadband Internet Service (High Speed Internet connection). High Speed Internet is defined as 100 mbps or more in download speed. - Team Members are required to hardwire their internet access from their modem into their computer. (6ft ethernet cable will be provided) - Must be okay to wear headset all day - Experience with Microsoft Office Suite (such as MS Word, MS Excel, etc.) Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems. - High school diploma Nice Haves: - Outbound calls Soft Skills: - Active Listening - Multi Tasking - Open to feedback - Adaptability Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job