Client Success Data Analyst
SPRX is a company focused on unlocking valuable tax benefits through innovative consulting and advanced AI technology. They are seeking a Client Success Data Analyst to conduct comprehensive data analysis, develop reports, and enhance service delivery while ensuring client satisfaction. Responsibilities Conduct comprehensive analysis of datasets to uncover trends, patterns, and anomalies, enhancing data-driven decision making Execute data cleaning, organization, and validation processes to ensure accuracy and completeness for reliable insights Develop and sustain interactive reports, dashboards, and visualizations in Excel, facilitating real-time performance tracking Deliver ad-hoc analysis and data support to various teams, enabling informed strategic decisions Document analytical findings and communicate key insights effectively to stakeholders, fostering transparency and understanding Collaborate with cross-functional teams to address client requirements and enhance service delivery, ensuring alignment with client expectations Monitor client engagement metrics to identify opportunities for increased usage and improved client satisfaction Present actionable, data-driven recommendations clearly and persuasively, influencing key stakeholder decisions Drive continuous improvement in client experience by leveraging feedback and creating strategic reporting frameworks Skills 1-2+ years experience within Data Analytics, ideally focusing in client success Strong proficiency in Microsoft Excel utilizing pivot tables, formulas, charts, etc Analytical and problem-solving skills, with exceptional attention to detail Excellent communication and interpersonal skills Ability to manage multiple priorities and client relationships at once, and a proactive, client-first mindset with a passion for enabling success Experience utilizing Salesforce Benefits Healthcare Benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options. Unlimited Time Off: We believe in supporting work-life balance and overall well-being, which is why we offer unlimited PTO. Paid Parental Leave: We provide dedicated paid leave to support new parents, emphasizing our commitment to supporting families and helping employees prioritize their time with loved ones during this significant life event. Office Environment and Perks: Experience our collaborative and thriving workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections among team members. Personal and Professional Growth: Leverage the diverse team environment to support your development through workshops, mentorship and team-building activities. Company Overview SPRX was founded to tackle a common problem: businesses wasting months chasing documents, risking audits or missing incentives. It was founded in 2020, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is