Customer Care Representative/Product Support Specialist - North America

Leapsome is an AI-powered people platform revolutionizing HR for modern teams, and they are seeking a Customer Care Representative/Product Support Specialist to join their North America Customer Care team in New York. The role involves delivering best-in-class support for technical issues, hosting webinars, and contributing to scalable internal processes. Responsibilities Delivering best in class support for all technical issues our users may face Hosting webinars and office hours Contributing to make our internal processes and -structures scalable Enabling our Product Team to gain a better understanding of the user experience Skills You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service You work effectively with team members and share knowledge You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact You can strongly identify with our company values Experience with quality assurance in customer service and compliance monitoring is a plus Benefits Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 Teammates: Join a diverse and international team of talented, smart, and kind people Feedback and recognition: We value feedback exchange and celebrating successes — big and small Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year Vacation: Take 30 vacation days every year, plus public holidays Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent Competitive package: Competitive salary, benefits, and a pre-IPO equity package Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team. Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness Wellness: Stay active and healthy with our company-sponsored wellness benefits Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning Commuter benefits Company Overview Leapsome is the leading People Enablement platform, combining features for feedback, OKRs, employee surveys, and learning. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is