Customer Experience Trainer

Lightspeed Commerce is a company that empowers businesses through its innovative commerce platform. They are seeking a Customer Experience Trainer to design and deliver training programs for the Implementation and Account Management teams, focusing on developing both technical and soft skills to enhance customer experience. Responsibilities Design and facilitate a comprehensive range of learning programs, including in-person, virtual, and e-learning Utilise digital tools to create flexible, innovative, and high-impact learning solutions Collaborate with Retail Customer organisation leadership to proactively identify critical skills and knowledge gaps Apply tested instructional design theories and practices, combined with adult learning principles, to maximise employee development and training effectiveness Provide one-on-one professional development training Contribute directly to the execution of the organisation-wide training strategy Champion a continuous learning culture throughout the organisation Skills 1-3 years of experience developing and delivering blended learning solutions to business groups Proven ability to design structured lesson plans, activities, assessments, and evaluations Familiarity with and practical experience using a Learning Management System (LMS) Strong instructional design skills, including hands-on experience with digital authoring tools. We use Articulate 360 Demonstrated ability to use various technologies and media to create engaging learning resources for diverse audiences A high degree of autonomy and the ability to drive projects forward with limited guidance Excellent collaboration and teamwork skills for successful project work across departments and time zones Excellent communication (oral and written) skills in English. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position A formal training qualification Benefits Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Your future matters Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families Company Overview Lightspeed Commerce develops a unified point of sale and payments platform for retail and hospitality businesses. It was founded in 2005, and is headquartered in Montréal, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is