Customer Service Agent - Graveyard Shift (Work From Home)
As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to the company, and you have the opportunity to make a positive impact. This position is specifically for graveyard shift. Duties: • Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required) • Deliver a simple customer experience with every interaction • Trouble-shoot and problem solve situations that may be outside standard procedures • Become a knowledge expert Requirements: • Ability to demonstrate strong communication and interpersonal skills • Basic software and web knowledge, and the ability to pick up new technology quickly • Work well with others, and be willing to help team members • Ability to problem solve • High attention to detail • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule