Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts. They are seeking a Customer Solution Specialist to assist with customer interactions, pricing, quote generation, and parts identification while delivering exceptional customer service and upholding high-quality standards. Responsibilities Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs Skills At least 1 year of experience in a face to face or over the phone customer service role Stellar organizational skills Multi-tasking skills Computer skills Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor Knowledge of MS Office Quality, high speed internet connection at home Genuine positive, outgoing, team spirited personality All-star communicator proficient in English (both written and verbal) Ability to work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Availability for the first 3 weeks of training with a schedule of M-F 10:00 AM - 7:00 PM (EST) Bilingual (English and another language) Benefits Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses Health insurance 401(k) with match Employee assistance programs Paid time off Paid sick time off Paid holidays Paid parental leave Professional development opportunities Company Overview Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice. It was founded in 1987, and is headquartered in Addison, Illinois, USA, with a workforce of 1001-5000 employees. Its website is