Data Exchange Analyst, Insurance
About the position The Data Exchange Analyst is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility. You will assist customers and third-party administrators with implementation, testing and support of inbound data connections. Support external customers and internal processing areas by troubleshooting transmission or formatting issues. Act as a liaison between the business community and IT. Supply technology vendors and/or plan holders plan specific requirements based upon Guardian's internal systems and standard formats. Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standard formats. Respond to internal and external inquiries regarding connection(s). Complete detailed user acceptance testing of inbound eligibility files. Provide ‘Best in Class' service to our customers based on the channel of their preference. Handle complex calls requiring the analyst to lead a customer through difficult technical data. Attend relevant training, job sharing, mentoring and establishing personal networks. Maintain procedural guidelines. Report system related problems. Actively participate in team meetings. Assist other team members when necessary to meet established deadlines and customer expectations. Responsibilities • Assist customers and third-party administrators with implementation, testing and support of inbound data connections. • Support external customers and internal processing areas by troubleshooting transmission or formatting issues. • Act as a liaison between the business community and IT. • Supply technology vendors and/or plan holders plan specific requirements based upon Guardian's internal systems and standard formats. • Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standard formats. • Respond to internal and external inquiries regarding connection(s). • Complete detailed user acceptance testing of inbound eligibility files. • Provide ‘Best in Class' service to our customers based on the channel of their preference. • Handle complex calls requiring the analyst to lead a customer through difficult technical data. • Attend relevant training, job sharing, mentoring and establishing personal networks. • Maintain procedural guidelines. • Report system related problems. • Actively participate in team meetings. • Assist other team members when necessary to meet established deadlines and customer expectations. Requirements • College degree preferred or equivalent work experience. • High School diploma or equivalent required. • Experience working in insurance industry preferred. • Experience working with HIPAA data files. • Strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel. • Strong ability to manipulate data files to create output in various formats. • Flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines. • Demonstrated communication skills, both oral and written. • Proven analytical skills. • An ability to function in a team environment and build strong working relationships. Benefits • Salary Range: $48,170.00 - $72,260.00. • Annual, sales, or other incentive compensation. • Support and flexibility to achieve professional and personal goals. • Skill-building, leadership development and philanthropic opportunities. • Contemporary, supportive, flexible, and inclusive benefits and resources. Apply tot his job