**Experienced Customer Care Advocate – Delivering Exceptional Experiences in a Dynamic and Collaborative Environment**

**About Us** At Toyota, we're not just a company – we're a community of innovators, dreamers, and doers. Our mission is to build a future where everyone has the freedom to move, and we're committed to making the world a better place. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. **About Toyota Financial Services (TFS)** TFS is an essential part of the Toyota family, delivering on Toyota's vision to move people beyond what's possible. As a finance and insurance brand for Toyota and Lexus in North America, TFS is dedicated to creating best-in-class customer experiences in an innovative, collaborative environment. **Job Summary** We're seeking a highly motivated and passionate Customer Care Advocate to join our Experience Center Central Customer Care Team. As a Customer Care Advocate, you'll be responsible for ensuring all customer requests are addressed in a personalized and proactive manner. You'll respond to inbound communications from customers, dealers, and third parties, generated through multiple channels across the TFS, LFS, and Private Label portfolios, and take the necessary steps to resolve the inquiry while delivering an exceptional experience. **Key Responsibilities** * Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence. * Analyze account characteristics and work with customers to resolve their issues, while providing "best in class" customer service. * Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand. * Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures. * Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes. **What You'll Bring** * High School Diploma or GED. * College degree or equivalent work experience preferred. * Focus on timely and accurate responses to customers. * Excellent verbal communication and interpersonal skills. * Consistent adherence to the applicable call model. * Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment. **What We'll Bring** * A work environment built on teamwork, flexibility, and respect. * Professional growth and development programs to help advance your career, as well as tuition reimbursement. * Vehicle purchase & lease programs. * Comprehensive health care and wellness plans for your entire family. * Flextime and virtual work options (if applicable). * Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute. * Paid holidays and paid time off. * Referral services related to prenatal services, adoption, childcare, schools, and more. * Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA). **Belonging at Toyota** At Toyota, we believe that our success begins and ends with our people. We're committed to embracing diverse perspectives and valuing unique human experiences. Respect for all is our North Star. We're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. **Career Possibilities** Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or email your resume and cover letter to [[email protected]](mailto:[email protected]). We can't wait to hear from you! Apply for this job