**Experienced Customer Care Representative - Key Accounts**

Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading global player in the food safety and quality testing industry, as an Experienced Customer Care Representative - Key Accounts. **About blithequark** At blithequark, we are committed to making food systems safer, healthier, and more sustainable. With a global network of 27 countries and over 40 years of experience, we offer a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment, and consumer goods. Our mission is to be a trusted partner to our customers, and we are looking for talented individuals who share our vision and values. **Your Day-to-Day Life** As an Experienced Customer Care Representative - Key Accounts, you will be the primary interface for our key customers, responsible for providing exceptional service, building strong relationships, and ensuring timely resolution of issues. You will work closely with our sales teams, technical experts, and other functions to identify new opportunities, provide solutions, and exceed customer expectations. **Key Responsibilities** * Provide exceptional customer service while following blithequark's policies and best practices * Build strong relationships with key customers, understanding their business, markets, and business issues * Serve as the single point of contact for customer care, acting as a liaison between customers and our labs, technical sales managers, key account managers, and other functions * Identify new opportunities with existing customers and ensure new leads are properly routed to the sales function * Assist in customer complaint handling and investigation of customer complaints in accordance with company quality policy and SOPs * Maintain customer information in blithequark's databases * Participate in annual training certification to maintain working knowledge of tools required to perform the job * Support corporate quality and proactively participate in continuous improvement initiatives in the department **Qualifications Required** * Five (5) plus years of experience in a customer service role, preferably in the food, beverage, or supplement industry * Advanced knowledge of food or supplement testing methods or scientific processes, obtained from a degree in Food Science, Microbiology, Chemistry, or direct relevant laboratory experience * Ability to effectively communicate information related to testing methods and results to customers * Advanced knowledge of laboratory information management systems (LIMS), enterprise resource planning (ERP) / customer relationship management (CRM) software systems * Advanced knowledge of personal computer operation, including spreadsheet, word processing, and relational database experience * Intermediate interpersonal skills, with the ability to build and maintain relationships within the organization and with external customers * Exceptional verbal and written communication skills, with the ability to interact with customers and colleagues * Multi-tasking, prioritization, superior follow-up skills, and attention to detail **Qualifications Desired** * A general knowledge of food or supplement testing methods or scientific processes, obtained from a degree in Food Science, Microbiology, Chemistry, or direct relevant laboratory experience * Experience in food or supplement processing or quality assurance * Familiarity with laboratory operations and communication with laboratory personnel **Physical Demands and Work Environment** * The position works in an administrative office or laboratory environment, with occasional exposure to laboratory fumes, chemicals, and materials * Physical dexterity is necessary to effectively manipulate a keyboard * The incumbent can expect extended time spent in a sitting position * This position is responsible for helping to create a professional and positive work environment **Travel** * Minimal travel is required (approx. 10-15%) **Compensation and Benefits** * Competitive salary range: $65,000 - $75,000 per year * Potential bonus: Up to 5% based on performance * Comprehensive medical, dental, and vision insurance plans * Generous paid time off (PTO) package to support work-life balance * Optional 401(k) plan with employer matching contributions **Why Join Us?** * Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders * Have an impact on our strategic pillars that build on 50 years of experience and expertise * Be part of a community of enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them * Grow in an international group of over 8,200 fantastic team members, with plenty of opportunities to learn and share **Ready for the Journey?** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. 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