**Experienced Customer Care Specialist – Delivering Exceptional Service at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving complex issues with a smile? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Care Specialist, where you'll play a critical role in shaping the customer journey and upholding our company's high standards. **About blithequark** blithequark is a leading travel company that's committed to making travel more accessible and enjoyable for everyone. With a rich history of innovation and a passion for customer satisfaction, we've built a reputation for delivering exceptional experiences that exceed our customers' expectations. Our team of dedicated professionals is driven by a shared vision of providing unparalleled service, and we're seeking like-minded individuals to join our ranks. **Key Responsibilities** As an Experienced Customer Care Specialist at blithequark, you'll be responsible for delivering exceptional service to our customers through various channels, including phone, email, and chat. Your primary objectives will be to: * Respond promptly and professionally to customer inquiries, providing accurate and timely information about our products, services, policies, and procedures. * Research and analyze customer issues to identify root causes and determine appropriate solutions, ensuring a positive customer experience while upholding organizational standards and policies. * Document all customer interactions and resolutions accurately in our systems, including completing service tracking forms in Navigator. * Proactively follow up with customers to ensure resolution and satisfaction, adjusting bookings, payable billings, and fees as necessary. * Determine net and gross amounts for refunds and process financial adjustments accurately, working with suppliers and internal departments to secure reimbursements. * Report accurate financial information to Accounting Operations for payments and supplier reimbursements, adjusting books and inventory for hotel change reports as needed. * Collaborate with internal teams and suppliers to address complex customer issues or escalate when necessary, evaluating situations to balance customer satisfaction with financial and operational impacts on the company. * Identify opportunities to improve processes and enhance the overall customer experience, complying with all corporate and departmental policies and procedures. * Attend and actively participate in meetings related to assigned responsibilities. **What You Need to Succeed** To excel in this role, you'll need: * A High School diploma or general education degree (GED) required * Strong written and verbal communication skills, with the ability to manage multiple tasks, prioritize work, and meet deadlines. * The ability to handle customer inquiries and resolve issues professionally, with a proven track record of reliability, commitment, and self-motivation. * Familiarity with blithequark's product lines, destinations policies, and reservation systems, as well as proficiency with PC applications, including Microsoft Word and Excel. * Consistently prioritizing safety and security, both for yourself and others. **What Will Give You a Competitive Edge** While not required, the following qualifications will give you a competitive edge: * An Associate's degree or higher in Business Administration or related fields * Two years of travel industry experience, with a proven track record of delivering exceptional customer experiences and resolving complex issues. **Benefits and Perks** At blithequark, we're committed to supporting our employees' physical, emotional, social, and financial well-being. As an Experienced Customer Care Specialist, you'll enjoy: * Competitive salary, profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 5% * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Lateral and promotional career opportunities * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, including car and hotel rentals, blithequark Vacations Packages, auto, home, and pet insurance, legal services, and childcare. **Work Environment and Culture** As an Experienced Customer Care Specialist at blithequark, you'll be working in a dynamic, fast-paced environment where no two days are the same. Our Customer Engagement Center in Minot, North Dakota, or Virtual, offers a collaborative and supportive work environment, with opportunities to learn and grow with our company. We're committed to fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to make a difference. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we invite you to apply for the Experienced Customer Care Specialist role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for individuals with disabilities. Apply for this job