**Experienced Customer Experience Associate – Weekend Warrior**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Blithequark is seeking an experienced Customer Experience Associate to join our Weekend Warrior team, dedicated to providing top-notch support to our customers on Fridays through Tuesdays. **About Blithequark** Blithequark is revolutionizing the way self-employed individuals manage their businesses by providing a suite of innovative tools and resources that simplify accounting, bookkeeping, and business banking. Our mission is to give self-employed professionals the security and peace of mind that has historically only been possible at big corporations. We're a team of kind, resourceful, and passionate individuals who are committed to making a difference in the lives of our customers. **The Customer Experience Team at Blithequark** Our Customer Experience team is at the heart of what we do at Blithequark. We're a close-knit group of experts who are dedicated to providing exceptional support to our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. As a Customer Experience Associate, you'll play a critical role in supporting our customers via phone, email, and social media channels, ensuring that they receive the help they need, when they need it. **Key Responsibilities** As a Customer Experience Associate on our Weekend Warrior team, you'll be responsible for: * Providing exceptional support to our customers via phone, email, and social media channels during Blithequark's support business hours (Fridays through Tuesdays, 9am to 5pm ET or 9am to 5pm CT) * Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate * Representing the Voice of Customer to our product, engineering, design, and business teams, to ensure that their needs are top of mind as Blithequark continues to grow * Identifying gaps in our internal processes and tools on the CX team and helping to develop and implement improvements * Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering **Essential Qualifications** To thrive in this role, you'll need: * 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products * Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack) * Comfort working remotely and experience working with distributed teams across different time zones * Excellent written and verbal communication skills, with a focus on empathy and problem-solving * A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers **Preferred Qualifications** While not required, it's a plus if you have: * First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment * A basic understanding of banking, personal finance, and/or taxes **Compensation and Benefits** The anticipated wage range for this role is $26.92-$29 per hour. Blithequark offers a competitive base salary, as well as a generous benefits package, including: * 401K, FSA, and Commuter Benefits * Paid parental leave (16 weeks of flexible parental leave) * Comprehensive medical, dental, and vision benefits * Work anywhere (Blithequark offices in SF and NYC, with fully remote working options) * Meaningful equity (industry-competitive equity to all employees) * Flexible vacation policy (vacations, appointments, mental health days) **About You** Blithequark is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others. If you're looking for a role where you'll have the opportunity to make a meaningful contribution and great impact, we'd love to hear from you! Apply now to join our Weekend Warrior team and be a part of revolutionizing the way self-employed individuals manage their businesses. **How to Apply** To learn more about this role and to apply, please visit our careers page at [insert link]. We can't wait to hear from you!