**Experienced Customer Logistics & Supply Chain Advisor – Order To Cash Operations**

**Job Summary:** Join arenaflex, a global leader in the beverage industry, as an Experienced Customer Logistics & Supply Chain Advisor – Order To Cash Operations. In this critical role, you will serve as a single point of contact for our customers across various business units, providing dedicated support and resolving issues related to order management, logistics, and supply chain operations. As a key member of our Order To Cash (OTC) Supply Chain organization, you will leverage your expertise in customer service, strategic thinking, and problem-solving to drive business growth and exceed customer expectations. **About arenaflex:** arenaflex is a renowned company with a rich history of innovation and customer satisfaction. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, among others. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the beverage industry. **Key Responsibilities:** * Serve as a single point of contact for customers across various business units, providing dedicated support and resolving issues related to order management, logistics, and supply chain operations. * Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management, and strategic projects (product launches, packing changes, etc.). * Collaborate with Product Supply, Supply Planning, Logistics, and Transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries). * Manage phone calls and emails from customers, internal stakeholders, and partners, accurately tracking and resolving business needs. * Act as a liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates. * Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates. * Proactively manage order flow, communicate all In Full issues, and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures. * Recognize and track trends with customer issues, evaluate, and suggest process improvements for Product Order Management and our partners. * Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations. * Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people, and company resources. * Build and leverage collaborative relationships with our customers, sales, logistics, and other internal partners based on customer-specific operations. * Analyze, coordinate, and participate in the implementation of design projects to support department and/or key customer objectives. **Essential Qualifications:** * Strong customer service and relationship background, strategic thinking, effective communication, and business writing skills. * Must have strong research or analytical skills, attention to detail, effective problem-solving, and influencing skills. * A strong sense of urgency and be empowered to make timely and informed decisions. * Building collaborative relationships within Product Order Management (POM), Supply Chain/OTC organization, and our external partners. * Knowledge of the arenaflex Product Supply system, Order Management, and Salesforce & SAP (a plus). * Other systems used include Customer Relationship Management (CRM) Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys. **Preferred Qualifications:** * Ability to excel and contribute in a fast-paced and changing work environment with accuracy while meeting Service Level Agreement (SLA's) and deadlines. * Ability to understand overall Company objectives and manage competing project and tasks. * Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision. **Types of Additional Activities Managed:** * Expedited Orders * Customer Order Change Request * Customer Pick Up * Transportation Issues * Dock Cuts * Ship Withs * General Product Information * Plant Redirects * Over, short, and damaged process * Transportation Method Change * Duplicate, missing, or incorrect orders **What We Can Do For You:** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. **Skills:** * Strong customer service and relationship background * Strategic thinking and problem-solving * Effective communication and business writing skills * Strong research or analytical skills * Attention to detail and effective problem-solving * Influencing skills and ability to work independently * Ability to excel in a fast-paced and changing work environment * Understanding of Company goals and performance metrics **Pay Range:** * $60,200 - $74,100 (base pay offered may vary depending on geography, job-related knowledge, skills, and experience) **Benefits:** * A full range of medical, financial, and/or other benefits, dependent on the position, is offered. **Our Purpose and Growth Culture:** * We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. * We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. * We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. * We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer:** * We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **Apply Now:** If you are a motivated and customer-focused individual with a passion for logistics and supply chain operations, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to our mission of refreshing the world and making a difference every day. Apply Job! Apply for this job