Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Join the blithequark Team: Elevating Customer Experience in the Live Event Industry At blithequark, we're passionate about delivering exceptional customer experiences and fostering strong relationships with our valued sellers and customers. As a Customer Service Associate, you'll play a vital role in managing transactions and addressing event and order-related queries, ensuring that our customers receive elite service. If you're a motivated and customer-focused individual with a passion for the live event industry, we invite you to join our dynamic team. About the Role: Seller Operations Associate (Customer Service Representative) As a Seller Operations Associate, you'll be the primary point of contact for our sellers and customers, handling calls and responding to emails on a wide range of event and order-related questions. Your expertise and problem-solving skills will be crucial in resolving issues fairly and constructively, ensuring that our customers have a seamless experience. You'll work collaboratively with our team to provide real-time assistance, navigate order queues, and determine the best course of action to resolve customer concerns. Career Progression: Growing with blithequark As a Seller Operations Associate, you'll undergo a comprehensive onboarding process, gaining the knowledge and resources necessary to excel in your role. Here's an overview of your role expectations and progression: First 30 Days: Laying the Foundation Complete new hire orientation, gaining insights into blithequark's operations and the live event industry. Develop an understanding of ticket marketplaces and how you'll contribute to delivering great experiences for our customers. Acquire industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions. 60 Days and Beyond: Expanding Your Skill Set Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities. Navigate order queues and determine what requires attention to provide real-time assistance. 90 Days and Beyond: Advanced Responsibilities Play an active role in continued learning to advance your skill sets and achieve individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. What You'll Bring to blithequark To succeed as a Seller Operations Associate, you'll need: Outstanding communication, attention to detail, and organizational skills. A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. An interest in the live event space and an eager-to-learn attitude. Work Environment and Company Culture At blithequark, we offer a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. You'll spend three days in our Coppell, TX office and two days working from home. Our office is equipped with modern amenities and a dynamic work environment that fosters creativity and teamwork. Compensation and Benefits We offer a competitive compensation package that includes: A base salary of $40,000 with overtime eligibility. Bi-annual bonuses and annual equity grants. A comprehensive benefits package (details available upon request). Work Schedule The first four weeks of employment will be spent in training, Monday-Friday, 8:30 am - 5:00 pm. After training, you'll work a hybrid schedule with the following hours: 1:30 pm - 10:00 pm, with Tuesday and Wednesday off. 1:30 pm - 10:00 pm, with Wednesday and Thursday off. Any hours worked over 40 per week are eligible for overtime pay. Why Join blithequark? At blithequark, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and teamwork. As a Customer Service Associate, you'll have the opportunity to: Develop your skills and expertise in a dynamic and supportive environment. Collaborate with a talented team of professionals who share your passion for customer service. Enjoy a competitive compensation package and benefits. Grow your career with blithequark and take advantage of opportunities for advancement. Join Our Team: Apply Now! If you're a motivated and customer-focused individual with a passion for the live event industry, we invite you to join our team. Apply now to become a Seller Operations Associate at blithequark and start delivering exceptional customer experiences today! Don't miss this opportunity to grow your career with blithequark. Apply now and become part of our dynamic team! Apply for this job