**Experienced Customer Service Representative - Onsite at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team at our Richmond, Virginia location. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment. **Benefits of Working with blithequark** At blithequark, we offer a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages to recognize your hard work and dedication * Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being and financial security * Paid Time Off to recharge and relax * Employee wellness and engagement programs to promote a healthy work-life balance **blithequark and You** As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers from all walks of life and finding innovative ways to respond to their questions, issues, and concerns. You will work in a collaborative and engaging environment, where no two days are the same, and you will have the opportunity to grow and challenge yourself in a dynamic and supportive team. **Our Chief Client Officer's Story** Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit! We believe in investing in our employees and providing opportunities for growth and development. **Responsibilities** As a Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you will need: * A High School Diploma or equivalent * IT/Network certifications/degrees preferred * A minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Proven call center experience * Entry-level network troubleshooting skills, including: + Ability to set up home Wi-Fi Network + Ability to set up and configure router or switch + Core proficiency with a laptop or desktop computer + Comfortable with desktop computer systems and general knowledge of Windows-based systems * Customer service and/or sales experience preferred **Key Competencies** To succeed in this role, you will need to demonstrate the following key competencies: * Process Excellence: Commitment to following established procedures and customer service-driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Be Part of Our blithequark Family** At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We are an Equal Opportunity Employer and welcome applications from diverse candidates. **EOE/Disability/Vets** We are committed to providing a workplace that is inclusive and supportive of all employees. We are an Equal Opportunity Employer and welcome applications from diverse candidates. **Employment Type: FULL_TIME** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding and challenging career. Apply for this job