**Experienced Customer Service Representative – Part-time Opportunity with arenaflex**

Are you a customer-focused individual looking for a dynamic and flexible work environment where you can make a meaningful impact? Do you thrive in a fast-paced setting and enjoy helping others? If so, consider joining arenaflex, a Fortune 4 company, as a Part-time Customer Service Representative. **About arenaflex** arenaflex is a leading healthcare company dedicated to improving the lives of our members and customers. With a strong commitment to innovation and customer satisfaction, we strive to provide exceptional service and support to our community. Our team is passionate about delivering heart-driven care, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Part-time Customer Service Representative, you will play a vital role in supporting our members with their pharmacy benefit plans. You will be responsible for answering inbound calls, addressing questions and concerns, and providing solutions to improve their healthcare experience. This is an excellent opportunity to gain valuable experience in the healthcare industry, develop your skills, and advance your career. **Key Responsibilities** - Answer inbound calls and respond to member inquiries regarding pharmacy benefits, medication coverage, and mail-order prescriptions - Provide accurate and timely information to help members understand their benefits and options - Offer solutions to resolve member issues and improve their healthcare experience - Collaborate with internal teams to resolve complex issues and escalate concerns as needed - Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex policies **Work Environment and Flexibility** We offer a flexible work-from-home (WFH) arrangement for eligible candidates. To qualify, you must meet the following requirements: - Maintain a secure and distraction-free workspace - Ensure a reliable internet connection with approved speed requirements - Complete a comprehensive training program - Adhere to HIPAA and regulatory compliance guidelines **Training and Development** arenaflex invests in our team members' growth and success. Our extensive training program includes: - Local training sessions for approximately 1.5 months - Hands-on learning experiences with mentors and independent modules - Leadership commitment from day one - Ongoing support and feedback to ensure your success **Schedule and Availability** We offer part-time schedules starting at 20 hours per week, with flexibility to adjust to meet your needs. Days off and hours may vary, and start times will be adjusted to accommodate business needs. Site hours are 6am-11pm local time, 7 days a week. **Required Qualifications** - 2 years of experience in client-facing roles (e.g., call center, retail, customer service, hospitality, military experience) - Proficiency in Windows-based applications - Strong communication and interpersonal skills **Preferred Qualifications** - Associate's degree or equivalent experience - Ability to resolve issues in a positive and professional manner - Comfortable interacting with clients in a patient and supportive way - Unwavering commitment to quality and compliance with scheduling principles - Ability to demonstrate empathy and compassion while expressing confidence and certainty - Excellent customer service skills, including phone etiquette and strong communication abilities - Strong oral, written, and interpersonal skills **Why Join arenaflex?** - Competitive hourly rate of $26/hour - Flexible part-time schedule with opportunities for advancement - Comprehensive training and development program - Collaborative and dynamic work environment - Opportunities for growth and professional development - Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, apply now to join our team at arenaflex. Click the link below to register your interest and take the first step towards a rewarding career in customer service. Apply Now! Apply for this job