**Experienced Customer Success Manager – Private Markets and Investment Technology**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? We're looking for a talented Customer Success Manager to join our team at blithequark, a pioneering investment tech startup revolutionizing the private markets. **About blithequark** blithequark is an innovative investment tech company that's changing the game in private markets. Founded in Berlin in 2021, we've quickly gained trust from leading fund managers and institutional LPs, who have collectively committed over €3 billion through our platform. With a proven track record and a mission to bring a trillion-dollar industry into the 21st century, we're driving a much-needed digital transformation. **The Role** As a Customer Success Manager at blithequark, you'll play a pivotal role in growing our business and delivering exceptional customer experiences. You'll be the main point of contact for Fund Managers and Investors, ensuring their satisfaction, driving upsells, referrals, and positive feedback. You'll work closely with our Head of Customer Success, our Founders, and other departments to build and maintain excellent relationships with our customers and gather feedback through insightful retrospectives. **Key Responsibilities** * Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams * Be the Project Manager on the full after-sales customer lifecycle, from onboarding to upsells * Build and maintain excellent relationships with our customers and gather feedback through insightful retrospectives * Take ownership of customer satisfaction metrics, including NPS, upsells, referrals, and escalations * Work closely with our Head of Customer Success and our Founders to drive our Customer Success strategy as we grow **What You Should Bring** * 2+ years of professional experience, with 1-3 years in SaaS account management * Great communication skills, with English as a must and German as a plus * Prior experience in managing relationships with enterprise-level customers with sophisticated and specialized requirements * Ability to analyze and simplify complex subjects for effective communication, while personalizing your approach to every customer * Proven experience with a CRM, ideally HubSpot * Capacity to adapt and pivot seamlessly in the fast-paced and dynamic environment of an early-stage startup **Why You Should Join blithequark** * This role is at the forefront of customer interaction, offering the opportunity for relationship-building, networking, and collaborating across all departments of the company * Take part in a network of people passionate about investment and work closely with the most interesting players in the private market * Benefit from working with a diverse mix of talents, unrivaled energy, and team spirit within a culture of drive and ownership * Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays * A competitive compensation package **Your Interview Journey** * First interview with the People team (30min) to get acquainted with blithequark and discuss your career expectations and core values * Deep-dive interview with Chey Lake, our Head of Customer Success (30min) to discover the role in more detail and discuss how your journey has prepared you for it, your learnings along the way, your goals, and your overall personal purpose * Practical Interview with the Customer Success Team, Chey Lake & Emma Shaw (60min) to demonstrate your way of approaching Account Management, working, and communicating your output * Final meeting with our Founders (30min) to further learn about our vision and discuss any open questions **About Our Culture** At blithequark, we're committed to creating an inclusive environment for all employees because we value and celebrate diversity. We're an equal opportunity employer, which means we don't tolerate discrimination toward any of our applicants or employees. **How to Apply** If you're a motivated and experienced Customer Success Manager looking for a new challenge, please apply to this role. We can't wait to hear from you! --- What We Offer * A competitive compensation package * Flexible hours and hybrid office setup * 28 days of vacation per year plus public holidays * Opportunities for career growth and professional development * A dynamic and inclusive work environment * A chance to work with a pioneering investment tech startup Why You'll Love Working at blithequark * Our team is passionate about investment and committed to making a difference in the private markets * We're a startup at heart, but with a proven track record and a clear vision for the future * We value diversity and inclusion, and we're committed to creating an environment where everyone can thrive * We offer opportunities for career growth and professional development, so you can reach your full potential * We're a dynamic and fast-paced company, so you'll never be bored! How to Apply If you're a motivated and experienced Customer Success Manager looking for a new challenge, please apply to this role. We can't wait to hear from you! --- Our Values * **Innovation**: We're a startup at heart, and we're always looking for new and better ways to do things * **Inclusion**: We value diversity and inclusion, and we're committed to creating an environment where everyone can thrive * **Integrity**: We're committed to doing the right thing, even when it's hard * **Collaboration**: We work together as a team to achieve our goals * **Passion**: We're passionate about investment and committed to making a difference in the private markets Our Mission At blithequark, our mission is to bring a trillion-dollar industry into the 21st century. We're committed to creating a platform that's easy to use, secure, and reliable, and that helps our customers achieve their goals. --- Join Our Team If you're a motivated and experienced Customer Success Manager looking for a new challenge, please apply to this role. We can't wait to hear from you! --- Get in Touch If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We'd be happy to hear from you! --- Apply Now If you're ready to take the next step in your career and join a pioneering investment tech startup, please apply to this role. We can't wait to hear from you! Apply for this job