**Experienced Customer Success Manager – Strategic Account Growth and Client Satisfaction**

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Manager, you'll play a pivotal role in driving growth, fostering strong relationships, and ensuring exceptional client satisfaction. If you're a seasoned professional with a passion for delivering outstanding results, we want to hear from you. **About Your Team** Our Customer Success team is a dynamic and collaborative group of individuals who are dedicated to helping our clients achieve their goals. We work autonomously, but with a strong sense of team, to support and back each other up when needed. Our team is built on key values such as trust, speed, kindness, and assuming good intent. We're a small but growing team, and we're looking for someone who shares our passion for delivering exceptional results and building strong relationships. **What Will You Be Doing?** As a Customer Success Manager at blithequark, you'll be responsible for elevating client relationships to new heights by assuming full responsibility for their success. Your key responsibilities will include: * Overseeing onboarding and comprehensive training to ensure rapid adoption and exceptional levels of customer satisfaction * Fostering a trusted strategic advisor relationship with clients, proactively delivering value and optimizing their utilization of our products and services * Maintaining a keen awareness of current events and trends within the industry, tracking and analyzing relevant developments, and discerning opportunities, potential challenges, and market insights * Leveraging this intelligence to inform and enrich customer success strategies and initiatives, ensuring alignment with the ever-evolving landscape of our sector * Showcasing exceptional communication skills to interact with senior-level management, both within the organization and externally, to cultivate a profound understanding of customer needs * Taking proactive ownership of customer success metrics and data management, adhering to established protocols and guidelines, and ensuring the meticulous upkeep of accurate, real-time records * Evaluating the customer journey, identifying key touchpoints, and assessing how they are supported, while adopting a consultative approach to assist clients in overcoming challenges and achieving their goals effectively * Analyzing C-Sat/NPS surveys, identifying areas for improvement, and providing actionable insights to drive continuous enhancements in customer satisfaction and loyalty * Collaborating closely with the sales and marketing teams to gather customer references, conducting in-depth interviews, and leveraging customer success stories to develop compelling case studies that highlight the value and impact of our products and services **Who Are We Looking For?** We're looking for a seasoned professional with a passion for delivering outstanding results and building strong relationships. The ideal candidate will have: * Exceptional written and spoken English * A minimum of 2+ years of relevant work experience as a Customer Success Manager or relatable experience * Google Workspace experience * Excellent communication skills * Strong organizational skills * The ability to handle confidential information * The ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines * A self-starter mentality, with a quick learning curve and high attention to detail * The ability to follow up, stay on top of tasks, and respond quickly * A flexible, patient, and persistent attitude, with a team spirit **Bonus Track!** If you have experience using Salesforce, Asana, and Customer Success platforms such as Vitally to manage day-to-day work, that's a definite plus! **What Do We Offer?** At blithequark, we're committed to providing a comprehensive benefits package that includes: * 100% Remote work (Work from wherever you want!) * Competitive USD salary * High-Speed Internet expenses allowance * Generous Paid time-off (Vacation Time!) * Additional 17 Flex Days (to use in national holidays or personal matters) * People Team Partner (to target your roadblocks and customize an action plan for your career path) * Buddy Program * Virtual After-Office Activities * Diverse Culture & Inclusive environment * Benefits Package [if applicable] * Paid Family Leave [if applicable] **Why Work with blithequark?** We're a fast-paced startup that offers the opportunity to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As a global company with team members from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Our values are: * Deliver with Integrity * Dream Boldly * Empower through Leadership * Value Learning If you're a motivated and results-driven individual who is passionate about delivering exceptional results and building strong relationships, we want to hear from you. Apply now to join our dynamic team and be a part of our mission to revolutionize the way businesses interact with their customers. Apply for this job