**Experienced Customer Support Associate - East Coast (Remote) at blithequark**
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our Customer Support team at blithequark as a Customer Support Associate - East Coast (Remote). **About blithequark** blithequark is a design-driven platform empowering entrepreneurs to build brands and businesses online. With a suite of products ranging from websites, domains, ecommerce, and marketing tools, we help millions of customers in over 200 countries and territories create an online presence, build an audience, monetize, and scale their business. Our team of over 1,500 is headquartered in New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. **Our Commitment to Equality and Inclusion** At blithequark, we believe in embracing and celebrating the diversity of our customers and employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. **Job Summary** As a Customer Support Associate - East Coast (Remote) at blithequark, you will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but be a positive advocate of our brand. **Responsibilities** * Respond to customer-submitted live chats and email in a timely manner * Queue-based, typing work will account for approximately 90% of the role * Live Chat is our primary channel of support in this role * Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries * Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat * Stay up to date on new product features and improvements * Identify isolated customer experiences and escalate important issues **Requirements** * Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us * 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the blithequark platform * Consistent and dependable Wi-Fi and a personal workspace that allows you to be free from distraction and fully customer-focused * Currently live in one of the following states: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Wisconsin **Benefits & Perks** * A choice between medical plans with an option for 100% covered premiums * Health Savings Account with blithequark funding * Fertility and adoption benefits * Supplemental Insurance plans * Headspace mindfulness app subscription * Global Employee Assistance Program * Retirement benefits with employer match * Flexible paid time off * 20 weeks for parental leave and up to 12 weeks to care for an ill family member * $100 per month remote stipend * Access to supplemental insurance plans for additional coverage * Education reimbursement * Employee donation match to community organizations * 8 Global Employee Resource Groups (ERGs) **Compensation** * Cash compensation range: $17.55 USD per hour * The hourly rate for this position will vary based on job-related criteria, including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay. **What We Offer** * A dynamic and supportive work environment * Opportunities for growth and development * A chance to make a real impact on people's lives * A comprehensive benefits package * A competitive salary and hourly rate * A remote work arrangement with a dedicated home office setup **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Note** blithequark will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. **Apply Now** Apply Job! Apply for this job