**Experienced Customer Support Representative – Night and Weekend Shift – Coppell, TX**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we have an exciting opportunity for you to join blithequark's dynamic Customer Support team as a Customer Support Representative – Night and Weekend Shift. **About blithequark** blithequark is a leading printing, warehousing, and fulfillment company that empowers artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide and a team of 1,800+ employees, we're one of the fastest-growing businesses in the US. Our mission is to provide top-notch support to our customers, helping them overcome any obstacle and achieve their goals. **The Story of blithequark** Since our inception in 2013, we've been committed to delivering exceptional customer experiences. Our dedication to innovation, quality, and customer satisfaction has earned us recognition as one of the fastest-growing companies in the USA by INC for the second year in a row. We're proud of our achievements, but we're not resting on our laurels. We're always looking for talented individuals like you to join our team and help us continue to grow and thrive. **The Basics** As a Customer Support Representative – Night and Weekend Shift, you'll be the face of blithequark, providing top-tier customer service to our clients. You'll be responsible for answering emails, live chat, and phone support queries, helping customers set up their online shops, troubleshoot issues, and resolve any problems they may encounter. If you're a multi-tasker with excellent communication skills, a thirst for growth, and a passion for delivering exceptional support experiences, we want to hear from you! **The Formalities** **Overview of Position** Under the general supervision of the CS Manager and Supervisors, you'll provide top-tier customer service during every interaction, maintain customer accounts, and perform related duties as required. **Hours** * Training Schedule: 11am to 7:30pm Mon-Fri * Training will take place using virtual meetings in a classroom setting for several weeks. * Once training is complete, the schedule is Mon-Fri 9:00am-5:30pm. **Responsibilities** * Answering emails, live chat, and phone support queries * Helping customers set up their online shops, get their designs on our products, or obtain startup goods for their office from Startup Vitamins * Assisting customers with setting up their E-Commerce platforms * Troubleshooting issues with customers' Printful Stores and E-Commerce platforms **Our Requirements** * Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Speaking – Talking to others to convey information effectively. * Service Orientation – Actively looking for ways to help people. * Reading Comprehension – Understanding written sentences and paragraphs in work-related documents. * Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Persuasion – Persuading others to change their minds or behavior. * Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making. * Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do. * Time Management – Managing one's own time and the time of others. **Additional Competencies** * Good at working with hands. * Ethical Conduct **We Offer** * Competitive Pay (from Home!) * Competitive Benefits – Health, Dental, Vision, Life Insurance * Personal and Professional Development Opportunities * 401k with Company Match * A fun and engaging position * Remote Worksite **Printful is growing. Come grow with us!** **AAP/EEO Statement** blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, blithequark complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. blithequark expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of blithequark's employees to perform their job duties may result in discipline up to and including discharge. **Apply Now!** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission to empower artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. Apply for this job