**Experienced Customer Support Specialist II - Field Based Remote with 75% Travel - Arkansas**

Are you a highly motivated and customer-focused individual looking for a challenging role that offers opportunities for growth and development? Do you have a passion for delivering exceptional support and service to customers? If so, we encourage you to apply for the Experienced Customer Support Specialist II position at blithequark. **About blithequark** blithequark is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries, and we are committed to making a positive impact on the lives of our customers and the communities we serve. **Why Join blithequark?** At blithequark, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: * Career development with an international company where you can grow the career you dream of * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year * An excellent retirement savings plan with a high employer contribution * Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists **The Opportunity** This position is remote, and qualified candidates must currently live in the Arkansas territory. Travel up to 75% is required. As a Customer Support Specialist II, you will be responsible for providing technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. You will also be responsible for representing blithequark to its customers, providing on-site support, and troubleshooting and resolving complaints reported by customers. **Key Responsibilities** * Represent blithequark to its customers, providing on-site support and troubleshooting and resolving complaints reported by customers * Provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance * Work effectively within a diverse and dynamic team environment * Support on-call rotation, time, territory, and inventory management, standby and after-hours responsibilities, flexible working hours, and unpredictable travel * Provide on-site critical account support inside and outside of district boundaries * Responsible for IRL ownership to achieve organizational goals and customer satisfaction * Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T) * Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place **Essential Qualifications** * Bachelor's degree or equivalent relevant experience required * Travel up to 75% **Preferred Qualifications** * Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology * Practical experience in interfacing with customers * Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills **Skills and Competencies Required for Success** * Superior technical competency * Pro-Active Account Management * Complete instrument training across geographical IRL * Ability to work effectively within a diverse and dynamic team environment * Strong communication and interpersonal skills * Ability to troubleshoot and resolve complex technical issues * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist II, you will have the opportunity to: * Develop your technical skills and knowledge through training and development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with cross-functional teams to achieve customer satisfaction and organizational goals * Participate in performance improvement initiatives and contribute to the development of new processes and procedures **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a work environment that is inclusive and supportive of all employees. **Compensation, Perks, and Benefits** The base pay for this position is $26.35 – $52.65/hour. In specific locations, the pay range may vary from the range posted. blithequark offers a comprehensive benefits package that includes: * Medical, dental, and vision insurance * 401(k) plan with employer match * Tuition reimbursement and education assistance programs * Flexible work arrangements and telecommuting options * Employee assistance program (EAP) * Paid time off and holidays **How to Apply** If you are a motivated and customer-focused individual looking for a challenging role that offers opportunities for growth and development, we encourage you to apply for the Experienced Customer Support Specialist II position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: Apply for this job