Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will work collaboratively with our team to provide excellent support through live chats, phone calls, emails, internal discussion boards, and platform demos. Key Responsibilities Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Skills and Competencies To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced, team environment. You should be proactive, self-motivated, and have a strong desire to learn and help our customers succeed. Additionally, you should be comfortable with technology and have experience with chat support platforms. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the opportunity to work with a talented team of professionals who are passionate about revolutionizing the animal health industry. You will also have access to training and development programs, as well as opportunities for advancement within the company. Work Environment and Company Culture Our company culture is built on a foundation of innovation, collaboration, and customer obsession. We are a remote-friendly company, with a team that is distributed across the USA. We believe in providing our employees with a flexible and supportive work environment that allows them to thrive and grow. Our team is passionate about making a difference in the lives of veterinary professionals and the animals they care for, and we are committed to creating a work environment that is inclusive, diverse, and fun. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. Our benefits package includes: 100% remote within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office set up Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for our Chat Support Associate position. At blithequark, we are committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds. Don't miss this opportunity to join our team and make a difference in the lives of veterinary professionals and the animals they care for. How to Apply To apply, please submit your application through blithequark's Careers Page. We are an equal opportunity employer and are committed to providing a work environment that is free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Important Notice We want to ensure that you are aware of the potential for scams in the job market. Please be cautious of any job postings or communications that seem suspicious or ask for sensitive personal or financial information. Our job listings are exclusively available on official sites, and authentic communications from our company will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. Apply for this job