**Experienced Full Stack Customer Service Agent – Auto Dealer Support at blithequark**

Are you a customer service enthusiast with a passion for problem-solving and a knack for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as a Remote Customer Service Agent – Auto Dealer Support at blithequark. As a key member of our customer service team, you will play a vital role in providing top-notch support to our automotive dealership partners, helping them navigate complex orders and ensuring seamless customer experiences. **About blithequark** At blithequark, we're dedicated to delivering extraordinary experiences that exceed our customers' expectations. Our mission is to lead with humility, embracing everyone, sweating the details, and making the impossible possible. We're a company that values diversity, inclusivity, and respect, and we're committed to creating a work environment that's caring, supportive, and empowering. As a remote customer service agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and our partners. **The Role** As a Remote Customer Service Agent – Auto Dealer Support, you'll be responsible for providing exceptional service to our automotive dealership partners, helping them navigate complex orders, and ensuring seamless customer experiences. Your primary responsibilities will include: * Providing fantastic service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, and escalate critical orders. * Offering timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed, while maintaining a positive and upbeat attitude. * Using your problem-solving skills to resolve customer issues, act as a consultant, and provide expert advice to our dealership partners. * Collaborating with internal teams to ensure seamless communication and resolution of customer issues. * Meeting or exceeding performance metrics, including first-call resolution, customer satisfaction, and average handle time. **Skills and Qualifications** To succeed in this role, you'll need: * Excellent computer, typing, and phone skills, with the ability to speak and type proficiently at the same time. * Strong problem-solving skills, with the ability to think critically and creatively. * Excellent organizational and interpersonal skills, with the ability to work effectively in a team environment. * A solid work ethic, with the ability to meet deadlines and work independently. * High school diploma or equivalent, with two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers). * Availability to work during the hours of operation, including training, which requires 100% attendance for the first five weeks, and hands-on calls for the next four weeks. * A secluded and distraction-free work environment, with high-speed internet access at home, a cellular phone, and a reliable computer. **Nice to Have** * A degree in a relevant or related field. * Experience in the automotive industry. * A strong understanding of customer service principles and practices. **Remote Work Requirements** As a remote customer service agent, you'll need to meet the following requirements: * Be a Michigan resident. * Have high-speed internet access at home that you can connect to via Ethernet or landline. * Have a cellular phone. * Have a secluded and distraction-free work environment. **Benefits and Perks** As a member of our team, you'll enjoy a comprehensive benefits package, including: * Competitive pay. * Health and wellness benefits, including medical and prescription coverage, dental and vision insurance, paid time off, and an associate wellness program. * Financial benefits, including a 401(k) with match, flexible spending account, life insurance, and short- and long-term disability insurance. * Benefits to make your life easier, including Teladoc, 24/7 nurse help desk, patient advocacy, and family, financial, and estate guidance services. **Why Join Our Team?** At blithequark, we're committed to creating a work environment that's caring, supportive, and empowering. We believe in the value of our employees' employment, and we're dedicated to providing a total compensation package that includes competitive pay, health benefits, and other benefits that make a difference in your life. If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and partners, we invite you to join our team as a Remote Customer Service Agent – Auto Dealer Support. **How to Apply** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Click the link below to submit your application: We can't wait to hear from you! Apply for this job