**Experienced On-Call Customer Experience Agent – Western New York at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced On-Call Customer Experience Agent – Western New York. At blithequark, we're committed to providing our customers with the highest level of service and support. As an Experienced On-Call Customer Experience Agent, you'll play a vital role in achieving this goal by answering general inbound calls in a care center with the primary objective of customer satisfaction and retention. You'll be the face of our organization, and your exceptional communication skills, product knowledge, and problem-solving abilities will make all the difference in delivering a best-in-class experience for our internal and external customers. **Responsibilities:** As an Experienced On-Call Customer Experience Agent, you'll be responsible for: • Managing inbound calls in a timely manner in a multi-bank environment, ensuring that customers receive prompt and effective support. • Receiving and processing telephone service requests, including Retail Banking, Debit Cards, Digital Banking, and Business Banking and Treasury Management, with a focus on providing accurate, valid, and complete information to customers. • Demonstrating a 100% commitment to providing a best-in-class experience for our internal and external customers, promoting a positive and respectful attitude in all interactions. • Maintaining thorough knowledge of company procedures, policies, and banking regulations, staying up-to-date on product offerings and services. • Meeting personal and customer care center team targets and call handling quotas, consistently delivering high-quality results in a fast-paced environment. • Following all company policies and procedures as set forth in the Employee Handbook, adhering to our values and standards of excellence. • Performing other related duties as assigned or directed, contributing to the growth and success of our team. • Promoting and cross-selling bank products and services to customers and prospects, actively participating in department digital referral programs to drive business growth. • Working rotating shifts, weekends, and holidays as required, with a flexible schedule that may be subject to change based on the needs of the department and customer demand. **Qualifications:** To succeed in this role, you'll need: • A minimum of one (1) year of banking or related customer service experience, with a proven track record of delivering exceptional customer experiences. • Proficient reading, writing, grammar, and mathematics skills, as well as proficient interpersonal relations and communication skills, with a high analytical ability. • Assertiveness and the ability to influence others, with effective verbal and written communication skills that can adapt to various situations. • The ability to work in a fast-paced, multiple-task environment with a high-disruption rate, prioritizing work to meet goals in all areas. • Conflict resolution skills, with the ability to resolve conflicts with minimum negative impact on all parties. • Self-starter mentality, with forward-thinking capabilities and good organizational skills, able to work independently and prioritize tasks effectively. • Proficiency in Microsoft Word and Excel, with experience in Care Center software desirable. **Benefits:** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: • Medical, dental, and vision coverage • 401(k) match and profit-sharing opportunities • Paid Time Off and 11 holidays per year • Tuition reimbursement and free parking throughout blithequark • Employee referrals and a supportive work environment **EEO Statement:** At blithequark, we're committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment, and a work environment free from discrimination (including unlawful harassment) based on: • Race • Color • Religion • Sex • Sexual orientation • Transgender status • Gender non-conformity • Gender identity • Gender expression • National origin • Age • Marital status • Domestic violence victim status • Disability • Predisposing genetic characteristics • Military or veteran status • Status in any group protected by federal, state, or local law **Pay Range:** The hourly rate for this position is $17.00. **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others, we invite you to apply for this exciting opportunity at blithequark. Click the link below to submit your application and join our dynamic team today! Apply for this job