**Experienced Operations Data Entry Associate – Auto Consumer Contract Data Management and Customer Support**

Are you a detail-oriented and organized individual with a passion for data entry and customer support? Do you thrive in a fast-paced environment where accuracy and efficiency are paramount? If so, we invite you to join blithequark as an Operations Data Entry Associate, where you will play a vital role in ensuring the smooth operation of our business. At blithequark, we are a leading provider of innovative solutions in the auto consumer contract data management space. Our team is dedicated to delivering exceptional customer experiences, and we are seeking a highly skilled and motivated individual to join our Operations team. As an Operations Data Entry Associate, you will be responsible for accurately and efficiently entering auto consumer contract data into various software programs, ensuring data integrity and completeness. You will also be responsible for resolving Email to Case correspondence with accuracy, as well as assisting with other administrative tasks and projects. **Responsibilities:** ### Operations (90%) * Enter auto contract data into Salesforce, validate OCR data in Validation Queue, and ensure information is correct within required turnaround times * Handle online inquiries and correspondence in assigned Salesforce queues * Daily monitoring of multiple queues in Salesforce * Contact with customers/clients at a basic level to obtain required information and respond when requests are completed * When necessary, engage with Quality Control, Client Services, and Operations Support Supervisor to resolve Data Entry and Email to Case queries * Utilize correct codes to enter data into the system * Use systems and multiple programs for tracking, information gathering, and documenting customer interactions accurately * Retrieve data from applications/files upon request * Attend and adhere to scheduled shifts and breaks * Demonstrate shift flexibility to support the business as required * Utilize tools, resources, and systems to process customer requests and provide accurate information * Meet predefined quality assessment standards ### Development (10%) * Partake in and adhere to training programs for effectiveness in supporting departmental goals and objectives **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in data entry, customer support, or a related field * Proficiency in Salesforce and other software programs * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Basic computer skills, including Microsoft Office and Google Suite **Preferred Qualifications:** * Experience with OCR data validation and quality control processes * Knowledge of auto consumer contract data management and related industry trends * Certification in data entry or customer support * Experience with training programs and development initiatives **Skills and Competencies:** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Basic computer skills, including Microsoft Office and Google Suite * Proficiency in Salesforce and other software programs * Ability to learn and adapt to new systems and processes **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and innovative company * Access to training programs and development initiatives to enhance skills and knowledge * Collaborative and supportive work environment with a team of experienced professionals * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture:** * blithequark is a fast-paced and dynamic company that values innovation, collaboration, and customer satisfaction * Our team is dedicated to delivering exceptional customer experiences and ensuring the smooth operation of our business * We offer a collaborative and supportive work environment with a team of experienced professionals * We are committed to providing opportunities for professional growth and development in a dynamic and innovative company **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Opportunities for professional growth and development in a dynamic and innovative company * Collaborative and supportive work environment with a team of experienced professionals * Recognition and rewards for outstanding performance and contributions to the company * Access to training programs and development initiatives to enhance skills and knowledge * Flexible work arrangements and remote work options **How to Apply:** If you are a motivated and detail-oriented individual with a passion for data entry and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.