Experienced Patient Care Representative - Delivering Exceptional Patient Experiences in a Dynamic Remote Environment

Join Carrum Health, Where Patient-Centric Care Meets Innovation At Carrum Health, we're revolutionizing the healthcare landscape by providing a seamless and highly personalized patient experience. Our Patient Care team is at the heart of this mission, ensuring that every patient receives the care and attention they deserve. We're now seeking an experienced Patient Care Representative to join our team and play a pivotal role in delivering exceptional patient experiences. About the Role As a Patient Care Representative at Carrum Health, you'll be the primary point of contact for patients and providers, managing a high volume of service requests and ensuring that every patient receives the highest level of care. This is a full-time remote position, offering the flexibility to work from anywhere while being part of a dynamic and passionate team. Key Responsibilities Provide exceptional patient care via telephone and other technology, ensuring patient satisfaction and resolving issues/concerns in a timely and professional manner. Research, identify, and problem-solve patient issues, verifying eligibility of service and placing call backs as required. Support the Patient Care Team in delivering a comprehensive and thoughtful patient experience, meeting and exceeding established service goals and business objectives. Adapt your communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds. Maintain a strong focus on quality assurance and data-driven outcomes, driving continuous improvement in patient care. What We're Looking For To succeed in this role, you'll need a strong foundation in customer service, preferably in a call center, medical office/clinic, or institutional setting. We're looking for individuals with a passion for delivering exceptional patient care and a commitment to providing the highest level of service. Essential Qualifications High School Diploma or General Education Degree (GED) required; college preferred. Minimum of one-year customer service experience in a call center, medical office/clinic, or institutional setting; or equivalent combination of education and experience. Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications. Strong "patient first" values and a commitment to providing empathetic, professional, and integrity-driven care. Ability to handle confidential information and adhere to HIPAA requirements. Preferred Qualifications Spanish speaking skills. Experience working in a fast-paced start-up environment. Proficiency in multiple tech platforms and the ability to quickly learn new software. Skills and Competencies To excel as a Patient Care Representative, you'll need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Emotional intelligence and empathy. Technical skills, including proficiency in Google Suite, Microsoft Office, and Talkdesk. Career Growth Opportunities and Learning Benefits At Carrum Health, we're committed to helping our team members grow and develop in their careers. As a Patient Care Representative, you'll have access to ongoing training and development opportunities, enabling you to enhance your skills and advance in your career. Work Environment and Company Culture As a remote team member, you'll be part of a dynamic and passionate team that values flexibility, collaboration, and innovation. Our company culture is built on a foundation of empathy, integrity, and professionalism, ensuring that every team member feels valued and supported. Compensation, Perks, and Benefits We offer a competitive salary range of $20 - $22 per hour, plus bonus opportunities. Our benefits package includes a range of perks and benefits designed to support your well-being and career growth. Join Our Team If you're passionate about delivering exceptional patient care and are looking for a dynamic and supportive work environment, we want to hear from you. Apply now to join our team as a Patient Care Representative and be part of a company that's revolutionizing the healthcare landscape. Simple Application Process Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job