**Experienced Qcare Online Chat Specialist – Customer Engagement & Brand Ambassador**
Are you a charismatic and tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where innovation meets customer-centricity? If so, we invite you to join the esteemed team at blithequark, a globally trusted brand renowned for its cutting-edge display solutions and commitment to "Bringing Enjoyment 'N' Quality to Life." At blithequark, we're not just building products – we're crafting experiences that inspire and delight our customers. As a Qcare Online Chat Specialist, you'll play a vital role in introducing our brand story, key product features, and exceptional customer service to end-users worldwide. If you're ready to embark on a rewarding career journey with a forward-thinking organization, we encourage you to apply. **About blithequark** blithequark is a leading display solutions provider for lifestyle and business, offering a diverse range of innovative products, including gaming monitors, projectors, and interactive displays like blithequark Board for education. Our core values are built around a "People First" attitude, fostering an atmosphere that inspires innovation, creativity, and collaboration. As a member of our team, you'll be part of a dynamic community that values diversity, inclusivity, and continuous learning. **Job Summary** We're seeking an experienced Qcare Online Chat Specialist to join our team and support our presales marketing and service initiatives. As a key ambassador for our brand, you'll be responsible for delivering exceptional customer experiences through online chat support on our website via the HubSpot platform. Your primary objectives will be to: * Foster a customer-centric approach that embodies our "People First" attitude * Respond to online chat cases in a timely and professional manner * Effectively communicate the blithequark brand story, key messages, and product features to customers * Collaborate with cross-functional teams to create processes that ensure customer issues are escalated and resolved * Analyze customer data to inform market strategies and improve customer engagement **Key Responsibilities** * Respond to online chat cases on the blithequark website via the HubSpot platform, providing timely and professional support to customers * Develop a deep understanding of the blithequark brand story, key messages, and product features to effectively communicate with customers * Collaborate with the eCommerce Team, Logistics, and Product Managers to create processes that ensure customer issues are escalated and resolved * Analyze customer data to inform market strategies and improve customer engagement * Develop and maintain a strong understanding of computer peripherals and hardware, as well as new tools and technology * Participate in ongoing training and development to stay up-to-date with industry trends and best practices * Other duties and responsibilities assigned by management **Essential Qualifications** * 3 years of operations/contact center agent experience * Experience in social media and email response * Strong understanding of computer peripherals and hardware, comfortable learning new tools and technology * Good knowledge of branding and marketing principles * Proven ability to work with cross-functional teams, resulting in successful new efforts, programs, or services * Excellent organizational, planning, and communication skills * Proficiency in working in a Windows-based environment * Proficiency in web/cloud-based applications * Knowledge of platforms: HubSpot and Salesforce **Preferred Qualifications** * Bachelor's degree in a related field (e.g., marketing, communications, business) * Experience in a similar role or industry * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Work Environment and Culture** As a member of our team, you'll be part of a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning. Our office is located in a convenient and accessible location, with a range of amenities and benefits to support your well-being and career growth. **Compensation and Benefits** We offer a competitive base salary plus bonus, based on experience. In addition, you'll enjoy a range of benefits, including: * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job