**Experienced Remote Customer Service Representative – Augusta, GA – Join blithequark's Dynamic Team**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Remote Customer Service Representative to join our dynamic team in Augusta, GA. As a key member of our customer service team, you will be responsible for providing top-notch support to our valued customers, ensuring their needs are met, and exceeding their expectations. **About blithequark** blithequark is a leading provider of innovative solutions, dedicated to empowering individuals and businesses to reach their full potential. Our mission is to foster a culture of excellence, collaboration, and continuous learning, where our employees can grow, develop, and thrive. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients, understanding their unique needs, and delivering tailored solutions that exceed their expectations. **Responsibilities** As a Remote Customer Service Representative at blithequark, you will be responsible for: * Assisting customers with their accounts, ensuring all information is accurately documented in our client's system * Providing detailed explanations of account status and inquiries to customers, addressing their concerns, and resolving issues in a timely and professional manner * Assisting customers with delinquent accounts based on various state guidelines, ensuring compliance with regulatory requirements * Maintaining an average Inbound Handle Time, achieving Quality Assurance goals, and adhering to Production measures (time spent on calls, schedule adherence, etc.) * Collaborating with internal teams to resolve complex customer issues, escalating concerns when necessary * Staying up-to-date with product knowledge, industry trends, and regulatory changes to provide informed and accurate support **Requirements** To succeed in this role, you will need: * Prior call center experience is REQUIRED, with a proven track record of delivering exceptional customer service * Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner * Experience navigating multiple systems/screens while speaking with customers, with a strong attention to detail and ability to multitask * Active listening skills, with the ability to understand customers' needs and concerns * Great problem-solving skills, with a creative and analytical approach to resolving complex issues * Proficiency with Microsoft applications, including Word, Excel, and Outlook * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Benefits** As a valued member of our team, you will enjoy: * Paid training to ensure your success in the role * Paid holidays, allowing you to recharge and spend time with loved ones * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) plan with matching contributions, helping you build a secure financial future * Paid time off, enabling you to take breaks and pursue your passions * Vision insurance, protecting your eye health and well-being * Opportunities for career growth and professional development, with a focus on continuous learning and skill-building **Work Environment and Culture** As a remote customer service representative, you will work from the comfort of your own home, enjoying a flexible and autonomous work environment. Our team is dedicated to fostering a culture of collaboration, respect, and open communication, where everyone feels valued and supported. We prioritize work-life balance, recognizing that our employees' well-being is essential to their success and happiness. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to welcoming you to our dynamic team at blithequark! Ready to Join Our Team? Apply now and take the first step towards a rewarding career with blithequark. We can't wait to hear from you! Apply Online Learn More About blithequark Visit our website to discover more about our company culture, values, and mission. www.blithequark.com Follow Us on Social Media Stay up-to-date with the latest news, updates, and job opportunities at blithequark. Follow us on social media: Facebook , Twitter , and LinkedIn . Apply for this job