**Experienced Remote Customer Service Representative - Credit at blithequark**

Are you passionate about delivering exceptional customer experiences and navigating complex credit-related issues? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative - Credit. As a key member of our customer service team, you will play a vital role in maintaining sound customer relationships, resolving inquiries and concerns with speed, accuracy, and professionalism, and processing credits on behalf of our valued customers. **About blithequark** At blithequark, we are a U.S.-based business-to-business services company and leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. With over 30 years of experience, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Our mission is to protect health and well-being in a safe, responsible, and sustainable way, and we are committed to attracting and retaining a diverse workforce that shares our values. **Position Purpose** As a Remote Customer Service Representative - Credit, you will work under immediate direction to maintain sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. Your primary responsibilities will include: * Responding timely to customer inquiries and processing requests, according to established standards, with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections. * Positioning blithequark products and services to customers, while maintaining a deep understanding of our offerings and services. * Re-searching customer issues and finding workable solutions to resolve complex credit-related problems. * Collaborating with the Customer Service Supervisor to identify opportunities to increase efficiencies and effectiveness of customer needs. * Performing necessary record-keeping activities to ensure accurate and up-to-date customer information. * Processing credits on behalf of customers, in accordance with current credit policy. * Using company systems to complete required follow-up and/or corrections on accounts. **Key Qualifications** To succeed in this role, you will need: * A high school diploma or equivalent. * Excellent communication and multitasking skills, with the ability to respond timely to customer inquiries and process requests. * Strong problem-solving skills, with the ability to re-search customer issues and find workable solutions. * Proficiency in using company systems and software to complete required tasks. * Ability to work independently in a remote environment, with minimal supervision. * Strong attention to detail, with the ability to maintain accurate and up-to-date customer information. **Preferred Qualifications** While not required, the following qualifications are preferred: * Previous experience in a customer service or credit-related role. * Knowledge of credit policies and procedures. * Familiarity with company systems and software. * Certification in customer service or credit-related field. **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Health care program, which includes medical, dental, vision, and prescription coverage. * Healthcare and dependent care flexible spending accounts. * Life and accidental death and dismemberment insurance. * Employee assistance program. * Tuition reimbursement. * Paid vacation and sick time. * 401(k) plan. * Employee stock purchase plan. **Our Promise** At blithequark, we are committed to attracting and retaining a diverse workforce that shares our values. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. Our commitment to diversity and inclusion fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer, and all employment is decided on the basis of qualifications, merit, and business need. **Work Environment and Company Culture** As a remote customer service representative, you will work from the comfort of your own home, with minimal supervision. You will have access to all necessary tools and resources to perform your job duties, and will be expected to maintain a high level of productivity and performance. Our company culture is built on the principles of respect, empathy, and open communication, and we encourage our team members to share their ideas and feedback to drive continuous improvement. **Compensation and Perks** As a valued member of the blithequark team, you will receive a competitive salary and benefits package, as well as opportunities for career growth and professional development. We offer a range of perks and benefits, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Flexible work arrangements, including remote work options. * Access to company training and development programs. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Remote Customer Service Representative - Credit role at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job