**Experienced Technical Customer Care Specialist I - Dealertrack DMS at blithequark**
Are you a customer-centric professional with a passion for delivering exceptional technical support? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as a Technical Customer Care Specialist I - Dealertrack DMS. As a key member of our remote call center, you will play a vital role in providing top-notch technical support to our clients, ensuring their success with our Dealertrack Dealer Management Software (DMS) application. **About blithequark** At blithequark, we're a forward-thinking innovator in the automotive industry, driven by a mission to empower our customers with cutting-edge technology and exceptional service. Our award-winning workplace culture is built on the principles of inclusion, kindness, and a commitment to being a force for good in the world. We're proud to be a leader in our industry, and we're looking for talented individuals like you to join our team and help us achieve our vision. **Job Highlights** * **Immediate openings available**: Join our team today and start making a difference in the lives of our clients. * **Remote work opportunity**: Work from anywhere in the United States, with the flexibility to balance your work and personal life. * **Competitive salary**: Enjoy a salary that reflects your value to our organization. * **Opportunities for growth**: Develop your skills and advance your career in a dynamic and supportive environment. **Essential Functions** As a Technical Customer Care Specialist I - Dealertrack DMS, you will be responsible for: * Managing a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center. * Professionally managing a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS). * Responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns. * Researching technical problems with the aim of finding the best possible solution. * Working with internal team members via cases, phone, email, and IM to escalate system and client issues. * Analyzing data to resolve complex technical issues. * Using critical thinking and problem-solving skills to resolve a wide variety of issues. * Following up with client requests in a timely manner. * Correctly documenting all work in a case system. * Managing escalation cases with professionalism and a focus on client satisfaction. * Mentoring team members to improve the department's overall success and client satisfaction. * Maintaining constructive relationships with customers and bringing to the attention of the manager any issues/inquiries. * Working on other projects as assigned by their Manager/Supervisor. * Attending training sessions to improve and/or maintain skill sets. * Maintaining professionalism while working with clients, co-workers, and leadership. * Ability to work under pressure and against deadlines. * Ability to use discretion in managing confidential client data. * Ability to follow outlined processes and demonstrate good judgment. * Ability to work well independently and with a team. * Ability to analyze different types of data to draw conclusions. **Minimum Qualifications** * High School Diploma/GED * Generally, less than 2 years' experience in a related field * Working knowledge of Microsoft Outlook, Word, and Excel **What We Look For (Preferred)** * College Degree * Technical background **Work Environment and Culture** As a remote call center representative, you will be working in a fast-paced environment where no two days are ever the same. You will be part of a dynamic team that is passionate about delivering exceptional customer service and support. Our work environment is built on the principles of inclusion, kindness, and a commitment to being a force for good in the world. **Compensation, Perks, and Benefits** * Competitive salary * Opportunities for growth and advancement * Comprehensive training and development programs * Collaborative and supportive work environment * Flexible work arrangements to balance your work and personal life **How to Apply** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply for this job