**Experienced Virtual Customer Service Representative - Guest Relations and Operations Support**

Are you a highly skilled and versatile virtual assistant with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking, excellent communication skills, and a deep understanding of the intricacies of guest relations and operations management? If so, we invite you to join blithequark's dynamic team as an Experienced Virtual Customer Service Representative - Guest Relations and Operations Support. **About blithequark** blithequark is a leading innovator in the hospitality industry, dedicated to providing cutting-edge solutions for property management, guest relations, and operations management. Our team is comprised of passionate professionals who share a common goal: to deliver unparalleled customer experiences and drive business growth. As a virtual customer service representative, you will be an integral part of our team, working closely with our operations and management teams to ensure seamless guest experiences and efficient property management. **Key Responsibilities** As an Experienced Virtual Customer Service Representative - Guest Relations and Operations Support, you will be responsible for the following key tasks: ### Guest Relations * Provide exceptional customer service to guests via phone, email, and chat, ensuring timely and effective resolution of issues and concerns * Utilize AI-powered tools, such as Guesty and/or HostAI, to leverage comprehensive guest messaging that resonates with our brand and travelers * Develop and maintain a deep familiarity with ChatGPT to enhance guest interactions and experiences * Screen potential guests to ensure a smooth and secure booking process * Provide support for guests, resolving issues and concerns in a timely and professional manner * Respond to guest inquiries, addressing their needs and concerns promptly and effectively * Communicate and escalate issues to management via Slack, ensuring seamless escalation and resolution * Achieve 5-star ratings and Superhost Status by consistently delivering exceptional guest experiences ### Company Tasks * Report maintenance and damage issues to Operations via Operto Teams, ensuring timely and effective resolution * Report and submit damage claims to Guesty Shield for reimbursement, ensuring accurate and efficient processing * Build, manage, and report in-house maintenance labor, ensuring efficient and cost-effective operations * Develop a working knowledge of business financials and accounting to assist with the onboarding of accounting systems * Establish and maintain relationships with 3rd party vendors for tertiary market management, ensuring seamless and efficient operations **Essential Qualifications** * 2+ years of experience in customer service, guest relations, or a related field * Proficient in English, with perfect grammar and communication skills * Ability to work in a fast-paced, dynamic environment, with a high level of multitasking and adaptability * Experience with Guesty and/or HostAI, with a deep familiarity with ChatGPT * Ability to work in a virtual environment, with a high level of self-motivation and discipline * Availability and reliability in CST and Eastern United States time zones, with a flexible schedule to accommodate part-time and overnight shifts **Preferred Qualifications** * Experience in property management, hospitality, or a related field * Familiarity with business financials and accounting * Experience in 3rd party vendor relations for tertiary market management * Ability to work in a team environment, with a high level of collaboration and communication **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment, with a high level of multitasking and adaptability * Proficient in AI-powered tools, such as Guesty and/or HostAI * Deep familiarity with ChatGPT and its applications in guest relations * Ability to work in a virtual environment, with a high level of self-motivation and discipline * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work in a team environment, with a high level of collaboration and communication **Career Growth Opportunities and Learning Benefits** As a virtual customer service representative at blithequark, you will have the opportunity to: * Develop and enhance your skills in guest relations, operations management, and AI-powered tools * Work closely with our operations and management teams to drive business growth and innovation * Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices * Collaborate with a dynamic and passionate team to deliver exceptional customer experiences and drive business success **Work Environment and Company Culture** blithequark is a remote-friendly company, with a flexible and dynamic work environment. Our team is comprised of passionate professionals who share a common goal: to deliver unparalleled customer experiences and drive business growth. We value collaboration, innovation, and continuous learning, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Compensation, Perks, and Benefits** As a virtual customer service representative at blithequark, you will receive: * Competitive hourly rate * Flexible scheduling to accommodate part-time and overnight shifts * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are a highly skilled and versatile virtual assistant with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job