**Front Office Customer Service Representative with Sports Company**

Are you a customer service enthusiast with a passion for sports and delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark, a family-owned sporting goods company with a rich history in sports since 1974. As a Front Office Customer Service Representative, you will be at the forefront of our consumer communications, playing a critical role in our overall success. **About blithequark** blithequark is a leading provider of sports equipment and apparel, dedicated to delivering an unparalleled shopping experience to individual players and teams across the United States and the world. With a vast selection of top brands and a commitment to customer satisfaction, we strive to be the go-to destination for all sports enthusiasts. Our knowledgeable staff is professionally trained to assist with sizing, color selection, availability, and pricing, ensuring that every customer leaves our store feeling satisfied and supported. **Job Summary** As a Front Office Customer Service Representative, you will be the face of blithequark to our customers, providing an ultimate level of service via telephone, email, Live Chat, and in-person interactions. You will be responsible for maintaining a positive relationship between the company and the customer, identifying customer needs, and presenting solutions that meet their expectations. This is an exciting opportunity to join a dynamic team, learn and grow with the company, and contribute to our mission of delivering exceptional customer experiences. **Key Responsibilities** * Provide an ultimate level of service to customers in a pleasant, efficient manner via telephone, email, and Live Chat * Field inbound calls from customers to ensure excellent service and resolve their inquiries * Communicate with customers in a proactive, positive, and professional manner across multiple channels * Respond to questions, provide information, and promote products while meeting the needs of the customer * Identify the root cause of inquiries by asking probing questions to determine a solution that is best for the customer * Maintain and learn product knowledge to educate consumers and suggest products that meet their needs and wants * Remain positive and professional in all customer interactions * Use critical thinking to help identify areas to improve tasks and maximize efficiency * Help wherever needed and be willing to learn new things to grow within the company **Essential Qualifications** * 2 years of customer service experience in a retail or sports-related environment * Excellent communication, problem-solving, and people skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong product knowledge and ability to learn new products quickly * Proficiency in using technology, including CRM systems and Live Chat software * Ability to work a variety of shifts, including weekends and holidays **Preferred Qualifications** * Experience working in a sports-related environment or with a sports equipment company * Knowledge of sports equipment and apparel * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving and critical thinking skills * Ability to adapt to changing priorities and deadlines * Strong product knowledge and ability to learn new products quickly * Proficiency in using technology, including CRM systems and Live Chat software * Ability to work in a fast-paced environment with multiple priorities and deadlines **Career Growth Opportunities and Learning Benefits** As a Front Office Customer Service Representative at blithequark, you will have opportunities to learn and grow with the company. You will receive training and development opportunities to enhance your skills and knowledge, including: * On-the-job training and coaching * Product knowledge training and certification * Leadership development programs * Opportunities for advancement to leadership roles * Competitive salary and benefits package **Work Environment and Company Culture** blithequark is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. Our company culture is built on a foundation of respect, empathy, and open communication. We strive to create a work environment that is inclusive, supportive, and fun, where employees feel valued and empowered to make a difference. **Compensation, Perks, and Benefits** * Competitive salary: $18.00 - $20.00 per hour * Benefits package, including health insurance * 8 hour shift, with opportunities for overtime * 40 hours per week, with flexibility to work a variety of shifts * Opportunities for advancement and career growth * Discounts on blithequark products and services * Recognition and rewards for outstanding performance **How to Apply** If you are a customer service enthusiast with a passion for sports and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!