Inbound Monitoring Representative

ADT is the #1 smart home security provider in the U.S., dedicated to helping protect families and businesses. The Inbound Monitoring Representative will serve as the first point of contact for customers, providing technical support and troubleshooting to ensure a positive customer experience. Responsibilities Receiving inbound calls related to recent alarm events Providing basic technical support and troubleshooting devices across ADT systems Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity Paying attention to detail while documenting alarm handling procedures within the alarm screens Helping customers understand the ADT noble purpose and providing customer lifestyle solutions Coaching, team meetings or 1:1 development time to grow and develop your career at ADT Skills High school diploma or equivalent required Minimum of one (1) year of customer service experience required Technical aptitude, problem solving skills and ability to prioritize multiple items at once Ability to be licensed in multiple states Benefits Paid Training. Pet insurance 401k + matching Comprehensive medical benefits Tuition reimbursement for academic pursuits Adoption assistance Volunteer opportunities Childcare and eldercare resources Short-term and long-term disability coverage Life insurance Wellbeing benefits Paid time off 6 paid holidays Company Overview ADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ADT has a track record of offering H1B sponsorships, with 25 in 2025, 42 in 2024, 34 in 2023, 40 in 2022, 32 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.