Intermediate Operational Support Analyst
About the position Provide high-level support to key operational areas within Transamerica’s life and annuity business to include project work, research, issue resolution, process improvement, system testing, audit support, training, and other business requests. Responsibilities • Participate in or facilitate projects that connect one or more functional areas; assist in research and analysis, project documentation, creation and/or review of procedures, and training to trainers and/or end users as needed. • Manage project milestones to ensure team adherence and timely completion of project deliverables. • Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations. • Identify and work with Training and management on resolutions; communicate updates. • Perform troubleshooting on service work related to escalated situations, unique situations, etc. Report to Issue Tracker as appropriate. • Identify and communicate business requirements to internal partners. • Participate in user acceptance testing (UAT) planning and review test cases with internal partners. • Partner with other business groups to assist with various requests, audits data/sample pulls and compilation of required files. • Help others develop subject matter expertise in operational functions, including outsourced partners. • Participate in department initiatives. Requirements • Associate’s degree in a business field or equivalent experience • Three years of relevant financial services and/or operations experience • Knowledge of life and/or annuity operations • Excellent verbal/written communication skills • Analytical, organizational, problem solving, and prioritization skills • Strong attention to detail • Ability to manage multiple projects, deadlines, and stakeholders • Ability to work independently and make decisions in a fast-paced environment • Excellent interpersonal and relationship building skills • Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives • Proficiency using MS Office and ability to quickly learn various software applications Nice-to-haves • Knowledge of relevant SOX, state and federal insurance regulations • Technical skills in business analysis and/or business technical support Benefits • Competitive Pay • Bonus for Eligible Employees • Benefits Package • Pension Plan • 401k Match • Employee Stock Purchase Plan • Tuition Reimbursement • Disability Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Employee Discounts • Career Training & Development Opportunities • Health and Work/Life Balance Benefits • Paid Time Off starting at 160 hours annually for employees in their first year of service. • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. • Adoption Assistance • Employee Assistance Program • Back-Up Care Program • PTO for Volunteer Hours • Employee Matching Gifts Program • Employee Resource Groups • Inclusion and Diversity Programs • Employee Recognition Program • Referral Bonus Programs Apply tot his job