$18/Hour - Consumer Packaged Goods - Full Account Manager

Overview: Responsible for connecting with existing and potential customers while working hard to connect people to products and services they want; determine the customer?s needs and be able to recognize opportunities to make a sale; responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals. SR Sales Associate Job... Description: This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. ? Enhance assigned staff sales skills utilizing coaching techniques, to include, effective communication, listening, role playing and skill building ? Improve assigned staff call processing skills to exceed client expectations for productivity, service and quality which may include, demonstrating correct call procedure following West and client guidelines, double-jacking with staff to demonstrate skills and providing feedback, side-by-side monitoring to encourage positive behavior and build skills, etc. ? Provide assigned staff with regular feedback on their individual performance and call quality, providing additional coaching or training as necessary to ensure individual success ? Improve assigned staff morale by creating and maintaining a winning environment that contributes to staff satisfaction, productivity and commitment to West, which may include daily contests to motivate and encourage maximum performance, recognition of staff by name, positive staff feedback and suggestions to enhance performance Floor Assistance: Support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing ? Assist assigned staff with procedure questions and use of computer and telephone equipment in a timely manner ? Assist assigned staff with problem or irate callers to ensure client?s service requirements and escalation procedures are met ? Notify supervisor of all equipment failures and data processing errors General Associate Job Responsibilities: ? Exercise exceptional customer service skills in an effort to optimize each contact with the customer ? Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations ? Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner ? Maintain required documentation in an accurate and timely manner using established systems ? Maintain strict confidentiality of information provided by customer or data accessed within assigned systems ? Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls ? Establish and maintain a professional relationship with internal/external customers, team members and department contacts ? Escalate to supervisor any situation outside the employee?s control that could adversely impact the services being provided Related Duties as Assigned: ? The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents ? Consequently, job incumbents may be asked to perform other duties as required ? Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above SR Sales Associate Job Description: This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. ? Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS: Applicants for this job will be expected to meet the following minimum qualifications. ? 2 Years of Sales Experience ? Must be 18 years or older and have a High School Diploma or GED required Additional education may be required based on individual projects and/or locations ? Experience Candidates need to meet the experience requirements for specific program ? Other Based on Project and/or Location of Project the following may be required. ? Responsible for properly using, maintaining, and returning upon request any company equipment and assets issued by Salelytics ? Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity/Orientation. ? Ability to pass standardized interview Score acceptably on job related testing assessments ? Ability to work flexible schedules, which may include working at least one weekend day Ability to clearly communicate using a clear, distinct voice ? Based on program may need to be bilingual in English, Spanish, French, etc. ? Present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations in order to meet client requirements and bring customer issue to resolution ? Responsible for properly using, maintaining, and returning upon request any company equipment and assets issued by Salelytics Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity/Orientation. Job Type: Full-time Pay: $18.00 per hour Expected hours: 40 per week Experience level: ? 2 years Schedule: ? Monday to Friday Supplemental pay types: ? Bonus opportunities Travel requirement: ? Up to 25% travel Education: ? High school or equivalent (Required) Experience: ? Sales: 2 years (Required) ? Intermediate Excel: 2 years (Required) Work Location: Remote

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