AdaptHealth LLC - Supervisor, Patient Services

AdaptHealth LLC - Supervisor, Patient Services In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs  >  Supervisor, Patient Services AdaptHealth LLC Apply Supervisor, Patient Services Remote Worker Apply Description Position Summary: Monitors and measures the team of representatives that answer incoming calls to provide service and care to patients and customers over the phone. Ensuring a smooth operational flow of the department by tasking responsibilities to staff including processing and reviewing medical records to ensure medical necessity.  Essential Functions and Job Responsibilities: - Oversees the day-to-day responsibilities of the Patient Services team.  - Follows through with the appropriate actions to resolve any questions generated from phone calls  - Ensures staff are appropriately trained and held accountable for achieving standards and goals  - Identifies root cause of issues and works with others to improve overall processes - Develop and maintain working knowledge of current HME products and services offered by the company  - Assist in setting and maintaining department standards set forth by Manager  - Assure employees are reaching their potential goals - Assist with responsibilities of one on one and general staff meeting  - Assist in training and remediation as needed  - Evaluate performance with key metrics (accuracy, call-waiting time etc.)  - Ensures consistent administration of staff compliance with all company and departmental procedures  - Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation  - Ensuring the phones are answered and resolved within Department and Company metric requirements  - Ensuring achievement of the quality audit program through monitoring, coaching and continuous feedback  - Develop employee and team goals base on the organizational goals  - Prepare reports as needed for various departments and leadership  - Responsible for holding self and team members accountable for meeting performance expectations  - Responsible for the development and/or maintenance of Standard Operating Procedures that support the work of the team  - Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores  - Ensures that the actions of the team and others support the achievement of Patient Experience scores.  - Assume on-call responsibilities during non-business hours in accordance with company policy as requested.  - Maintain patient confidentiality and function within the guidelines of HIPAA. - Completes assigned compliance training and other educational programs as required. - Maintains compliance with AdaptHealth’s Compliance Program.  - Perform other related duties as assigned during and outside of normal business hours as needed. Management/Supervision:  - Responsible for selection and hiring of qualified staff, ensuring effective on-boarding, and providing comprehensive training and regular feedback - Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards  - Establishes annual goals and objectives for the department based on the organization’s strategic goals  - Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations Competency, Skills, and Abilities: - Leadership Skills  - Strong ability to co-manage in a multi-site environment  - Independent Thinker and Decision Maker  - Strong analytical and problem-solving skills with attention to detail  - Excellent verbal and written communication  - Excellent customer service skills  - Proficient computer skills and knowledge of Microsoft Office specifically Excel  - Ability to prioritize and manage multiple projects  - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  - Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Requirements Education and Experience Requirements: - High School diploma required, associate degree from an accredited college preferred  - Two (2) years customer service management experience required  - Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred  - Exact job experience is considered any of the above tasks in a Medicare certified HME, Pharmacy, Diabetic or medical supplies environment that routinely bills insurance. Physical Demands and Work Environment: - Work environment may be stressful at times, as overall office activities and work levels fluctuate  - Must be able to bend, stoop, stretch, stand, and sit for extended periods of time  - Able to lift to 5 to 10 pounds periodically as needed  - Subject to long periods of sitting and exposure to computer screen  - Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use  - Excellent ability to communicate both verbally and in writing  - May be exposed to angry or irate customers.  - Must be able to drive and travel as needed.  - Ability to work independently with little or no supervision.  - Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy  - Mental alertness to perform the essential functions of position. - Ability to work after non-business hours as needed and travel as needed. 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