CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors. The Advisor Services Analyst/Associate role involves supporting financial advisors throughout the alternative investment lifecycle, improving service workflows, and collaborating with internal teams to enhance client service delivery.
Responsibilities
- Serve as a primary point of contact for financial advisors and their teams, supporting transactions across the alternative investment lifecycle, including subscriptions, transfers, capital calls, AML/KYC, redemptions, fund closings, and other complex service needs
- Guide advisors through the CAIS platform with clarity and confidence, with a goal of empowering client autonomy
- Build trusted relationships by developing a strong understanding of advisor workflows, business models, and operational challenges
- Act as a subject matter expert on CAIS offerings and platform functionality, including leading demos and participating in onboarding sessions
- Collaborate with internal teams (Legal, Finance, Sales, Operations, and Technology) to resolve client needs efficiently and improve end-to-end workflows
- Develop a strong understanding of end-to-end service workflows and systems
- Identify patterns in inbound service activity and translate recurring client needs and friction points into scalable, system-driven workflows-- leveraging automation, self-service, and CRM platforms (e.g., Salesforce Service Cloud) to improve turnaround times
- Partner closely with Product, Technology, and Operations teams to design, test, refine and deploy new workflow automations, rules-based processes, and emerging agentic solutions
- Provide structured feedback and requirements to internal teams based on real client usage, service data, and operational insights
- Create and maintain clear process documentation, service playbooks, and decision trees to support team consistency and scalability
Skills
- Bachelor's degree in finance, business, economics, operations, technology, or a related field
- 1-4+ years of experience in a client facing role (client service, client operations, investor relations), or support roles within fintech, financial services, or tech-enabled service organizations
- Prior experience within Financial Services required; wealth management and/or alternative investments a plus
- Strong client-facing written and verbal communication skills – you're clear, confident, and comfortable engaging with Advisors and internal partners
- Curious and proactive mindset with demonstrated experience learning quickly in a fast-paced environment
- Systems-oriented thinker with the ability to identify patterns, bottlenecks, and root causes – and proactively translate ideas for improving efficiency and consistency into clear operational or technical requirements
- Hands-on experience with CRM and service platforms (Salesforce Service Cloud preferred); experience supporting or designing workflows, queues, routing logic, and automation rules a plus
- Experience operating in product- or platform-driven environments where service delivery relies on systems, data, and well-defined processes rather than ad hoc manual work
- Familiarity with or strong willingness to learn automation concepts (rules-based workflows, low-code/no-code tools, APIs, or agentic workflows); hands-on experience preferred
- FINRA Series 7 and 63 preferred or required within six months of hire
Benefits
- Generously subsidized healthcare with 100% employer paid dental and vision insurance
- An employer matched retirement plan
- Wellness programs
- Generous PTO and parental leave
- A flexible, hybrid in-office model
Company Overview
- CAIS is a financial technology platform that provides independent wealth channels with access to alternative investments. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://caisgroup.com.
Company H1B Sponsorship
- CAIS has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 5 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.