Overview
JOB DESCRIPTION
Work with the project lead to collect information related to requirements for implementing a CRM case management process. Outline the detailed Customer Experience team requirements and current challenges to better help the account teams provide consistent customer support. Intern will be given a hands-on, collaborative project with real business impact.You will work closely with the Directors, Senior Managers, Program Managers and Logistics Analysts to understand what questions or problems they are being asked to solve and help outline the commonality and differences between customer support cases for same/similar operations to assist with decision making or provide input on what is needed to better support our customer base.
This internship requires great communication skills and the ability to work across several teams to align the technology with the business goals and objectives.You will be working with motivated and helpful teams that will give you the support you need to succeed.
The given projects will require self-accountability and necessary research to provide results with a positive business impact.
Responsibilities
RESPONSIBILITIES
Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes.
• Provide assistance in review and validation of team/customer data (email boxes, contacts globally).
• Create customer specific profile/rules details based on LP details.
• Update team template
• Support implementation team
Key Result Areas
• Final project to be delivered to APL Logistics management.
Qualifications
QUALIFICATIONS
• Supply Chain, Logistics, or related field of study
• Experience with large data sets and story telling
• Strong knowledge of Excel, formulas, pivot tables, charges / graphs
• Self-managed
• Strategic thinking
Candidates must be within 250 miles of an APL Logistics facility or office.
The hourly wage for this position is $23.50 - $25.00.
Candidates Are Eligible For The Following Benefit
• one (1) hour of paid sick time for every thirty (30) hrs worked, and up to a maximum of forty-eight (48) hrs each calendar yr.
Work Location Requirement – APL Logistics:
Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below: Fully on-site, or fully remote schedules are determined based on role and business needs.
• Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• Warehouse roles are typically fully on-site.
• Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.