Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data- driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
- We are looking for a Business Intelligence Analyst to help design and delivery of our enterprise Business Intelligence reporting and dashboard solutions.
- Typical engagements include campaign reporting, KPI and benchmark analysis, and end-to-end development, automation and production of marketing and business dashboards for clients.
Key Responsibilities
- Owns hands-on improvement of key KPIs (CSAT, productivity, quality, etc.), not just reporting on them
- Designs and runs small pilots and experiments to test changes in training, staffing, or processes
- Measures before-and-after impact to see what actually moves outcomes
- Uses data (SQL, Excel, Tableau/BI tools) to drive real operational decisions
- Applies basic statistical or modeling techniques (Python a plus) to validate results
- Brings a Lean / Six Sigma mindset to identify waste and improve workflows
- Stays close to the business, partnering with operations to fix real problems—not just analyze them
Requirements
- Bachelor’s Degree in Computer Science, Engineering, Data Analytics, Math or a related technical field.
- constraints, triggers, views, stored procedures and functions, packages, and types
- Experience with Tableau Desktop/Server based on dashboard development
- Strong business analysis skills and project management skills
- Knowledge of relational databases, database structure/design and SQL query writing.
- Experience with large BI/Data Warehouse projects
- Experience working with different data sources (Oracle/SQL Server/Flat file/Excel), extracting, manipulating with the data and loading into databases
- High level of proficiency in Excel (formulas, pivot tables)
- Knowledge of PowerBI, Alteryx and other BI tools preferred
- Highly analytical problem solver
- Ability to multi-task, understand and be responsive to internal/external client needs, and work under tight deadlines
- Excellent communication, interpersonal, and teamwork skills
- Fully capable to work independently and be self-directed in their role
- Demonstrate a desire to remain current with industry technologies and standards
- 10-15% travel requirement
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- 100% Remote Work
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V