Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.
This is a remote position so you must have good quality internet.
You will be developing a personal relationship with our callers so you must have strong people skills.
Primary Duties and Responsibilities:
? Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
? Consistently gains customer commitment throughout the referral process
? Develops and maintains positive relationships with key referral sources
? Act as a liaison between service providers and the customer
? Draft communications to prospective customers (text)
? Accurately refer clients to the appropriate provider organization
? Maintains thorough understanding of competitors’ strengths and weaknesses and USPs of our partners
Job Qualifications and Requirements:
? Fluent in both English and Spanish
? A minimum of 2 years’ proven sales experience preferred
? Preferred experience in customer service, call centers, sales
? Experience in developing text and all strategies
? Excellent speaking, written, and verbal communication skills.
? Ability to establish and develop relationships with leads
? Ability to clearly communicate with customers through phone call and email
? Results driven – documented success in exceeding goals or objectives.
? High School Diploma required
? Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
? Job Type: part time (full time available after trial period)
Schedule:
? Monday to Friday
? Working Remotely
