Bilingual Triage Support RN Fully Remote, Anywhere

Duties and Responsibilities • Triage Services • Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions • Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts • Collaborate with physicians and the healthcare team to optimize care • Triage Leads • Download notes from Triage Vendor, add to patient charts in CCM, and follow up with patients/providers • Be on-call during assigned Triage Lead shifts during the month to answer questions as needed • Nurse Urgent Queue • Educates and coaches to find creative ways to assist patients in reaching their health goals • Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50 • Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.) • Attend meetings as required by the position • Other duties as assigned Requirements Skills and Qualifications • Fluent/Bilingual in Spanish • Willing and able to work Monday – Friday 3:30 pm - 12:30 am EST • Possess a current COMPACT license as an RN • Willing to obtain multi-state licenses of ChartSpan footprint • Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc. • Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts • Recognize the acute onset of symptoms that might require immediate attention • Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills • Demonstrate sensitivity and empathy with patients • Demonstrate excellent verbal and written communication skills • Possesses excellent computer skills with the ability to multitask, including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform • Willing to work an on-call rotating schedule as needed • Successfully pass a background check Salary Description $67,080 a year