Title: Billing Operations Analyst
Location: Canada
Work Type: Remote
Department: Billing Operations
Job Description:
What makes Absorb special is how genuinely we show up for each other. You ll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow. Kim Jorgensen, Senior Manager Billings and Accounts Payable Operations
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
If you love learning new things and problem-solving, you may be a great match for the Billing & Account Payable team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we re the first line of defense when it comes to solving billing and collection issues with our clients. If you re great with numbers and have the initiative to investigate the root of the problem, then you ll love being on this team
Absorb Culture - Absorb LMS
What you’ll do:
Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
Respond to customer inquiries via automated ticketing system
Conduct Zoom meetings with customers to clarify invoicing issues
Perform customer and internal account reconciliations
Ensure all customer accounts are in adherence with the company collection policy
Post customer payments by recording credit card transactions and entering them into the accounting software
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
Resolve and validate deductions by entering adjusting entries
Work with other departments to solve accounts receivable issues
Proactively suggest process improvements that add value to the billing and collections process
Assist with other accounting duties/projects as required
What you’ll bring:
2+ years of experience in a Billings role.
2 + years of experience in collections.
High degree of accuracy and attention to detail
Exemplary interpersonal skills and exceptional verbal and written communication skills
Excellent time management and organizational skills
Well organized and able to handle multiple tasks quickly and accurately
High energy, flexible and has a willingness to take initiative
Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances
Technologies we use:
AbsorbLMS, Zendesk, Zuora, Salesforce
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
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