About the job Call Center Agent (100% Remote) US ONLY
JOB OVERVIEW:
? Customer Care Representative Full-Time
? Reports to Customer Care Team Lead
? 100% Remote work from home!
RESPONSIBILITIES:
? Answer customers’ inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
? Delivers quality customer satisfaction with every contact
? Meets key individual productivity metrics in line with department goals
? Displays understanding and follow through with policies and guidelines
? Communicate to management regarding issues
? Other duties as assigned
SKILLS:
? Strong verbal and written communication skills
? Fast typing speed (at least 50 wpm or above)
? Tech-savvy and a fast learner
? Customer-focused
? Ability to work under stress to achieve targets
? Previous experience with Zendesk is a plus
? College degree or equivalent preferred
EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
? A desktop or laptop (2015 or newer, Mac or PC)
? A voice-capable headset, and a webcam to carry out training and work duties.
? Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
? A (non-public) dedicated workspace that is free from noise or distraction
